itSMF Services

The IT Service Management Forum Serbia - itSMF Serbia is an independent, not-for-profit Organisation dedicated to the development and promotion of IT Service Management and ITSM "best practice" in Serbia. We provide an accessible network of industry experts, information sources and events to assist you (and your staff) address IT service management issues. We will continuously improve our products for our members by sustainably growing, actively seeking partnerships and collaborating with others. For more about itSMF Serbia Services see the attached Chapter Brochure.
 
IT Service Management is really just a common sense approach to providing an IT service; sometimes we struggle with implementing common sense and this is why a network of like-minded individuals is so important. Another aspect of IT Service Management which can easily be overlooked is the people; people generally do not like change, so this can sometimes generate a culture shock; understanding this up front can make it much less painful. People can be the driving force, the IT industry lifeblood - that's why the itSMF Serbia is particularly focused on people aspects, soft-skills, education, sharing knowledge and in general, the quality of people.
 
itSMF Serbia welcome its members and everyone interested to join our Organisation and use our services. Feel free to send feedback and any recommendation for improvement using our Contact form at http://www.itsmf.org.rs/drupal/contact. You can also contact other itSMF members at our Discusson Forum or send your views to our Chapter Board members using contact details available at About Us web-page. All your comments are greatly appreciated and will help us improve our services. Thank you.
 
itSMF Serbia services offered to its members are further depicted in the following sub-directories.

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itSMF Srbija Brosura v2.0.pdf225.29 KB

Career Services

In line with itSMF International service portfolio and leveraging our partnership with MSS Staffing Services (www.mss.co.rs), itSMF Serbia offers the following ITSM Career Services to its members:

Once you find a position you are interested in, assuming you are a registered itSMF member, please contact us by sending an email to careers@itsmf.org.rs or using the contact form on our website (http://www.itsmf.org.rs/drupal/contact) and quote the respective job opportunity under the category Career Services, so you can get instructions how to proceed with your job application. Thank you.
 
The current ITSM job opportunities are listed in attachements below.

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System_Analyst_job_description.pdf60.23 KB
System_Architect_job_description.pdf55.02 KB

itSMF Serbia Careers June 2011

In line with itSMF International service portfolio and leveraging our partnership with MSS Staffing Services (www.mss.co.rs), itSMF Serbia offers the following ITSM Career Services to its members:

  • Searchable database of jobs, work experience and part-time temporary vacances in IT Service Management.
  • A database of ICT companies, potential employers and mentors offering help in finding respective jobs.
  • A list of all career-related events, skills sessions and fairs covering the IT Service Management industry.
  • A discussion forum where all members can get help with their CV, building their profile or simply to be pointed out in the right direction of suitable companies in the ITSM market place.
  • Various Webinars and Virtual Conferences that will help you gain employment or work experience in the ITSM industry.

The current ITSM job opportunities are listed in attachements below.
 
Once you find a position you are interested in, assuming you are a registered itSMF member, please contact us by sending an email to careers@itsmf.org.rs or using the contact form on our website (http://www.itsmf.org.rs/drupal/contact) and quote the respective job opportunity under the category Career Services, so you can get instructions how to proceed with your job application. Thank you.
 
Wishing you all the best in your professional carrer!
 
Career Services
 
                       

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System_Analyst_job_description.pdf60.23 KB
System_Architect_job_description.pdf55.02 KB

ITSM Best Practice

Best Practice
 
Definicija Best Practice je detaljno objašnjena u Rečniku IT Service Management-a kao dokazana aktivnost ili proces koji su uspešno korišćeni od većeg broja organizacija i kao takvi omogućavaju efektivnije i efikasnije korišćanje datih resourca kao i stvaranje novih komparativnih prednosti. ITIL Framework je odličan primer Best Practice u IT okruženju.
 
Koristeći Best practice metode organizacija ili pojedinci nemaju potrebu da kreću svaki put iz početka ("reinvent the wheel"), a takođe veoma lako razumeju jedni druge jer koriste iste ili slične procese, zajednička iskustva i stečena znanja, kao i usvojenu terminologiju.
 
itSMF se trudi da bude Forum u kome će sve organizacije i ljudi koji rade u domenu Service Management-a, moći da dele svoja profesionalna iskustva i pomažu jedni drugima da ne naprave ponovo negde već viđene greške ili da unaprede aktivnosti na način na koji je to već urađeno i primerom dokazalo svoju opravdanost.
 
IT Service Management kao disciplina i njena dobra praksa "Best Practice" u realnosti može biti primenjena u svim industrijama i domenima rada. Kao dodatni izvor znanja i relevantnih informacija ovde je ponudjen širok spektar TSO publikacija iz domena ITIL methodologije, Prince2 Project Managmeent-a, Management of Value (MoV), Management of Risk (MoR) i Managing Successful Programmes (MSP), koje se mogu naručiti u štampanom i elektronskom formatu, koristeći sledeći link.
 
TSO No discount link
 
Pozivamo sve članove i ostale zainteresovane da se ukljuće u rad ovog Foruma i svako na svoji način da odgovarajući doprinos. Budite slobodni da pošaljete, koristeći Forum opciju na ovoj internet stranici, vaša viđenja Best Practice u IT Service Management-u i primere iz vašeg profesionalnog iskustva. Takođe, možete kontaktirati ljude iz našeg tima, koristeći opciju O Nama, i poslati konstruktivne sugestije na ovu temu, odgovarajuće radove i relevantne članke kako bi ovde bili objavljeni.
 
Hvala!

ITIL Exam & Certificate

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ITIL V3 Exam Guidance.pdf17.93 KB
ITIL_Qualifications_Explained_3.04.pdf255.46 KB
ITILv3inPerspectivev2.0.pdf253.75 KB

ITIL V3 Glossary & Acronmys (PDF)

The updated ITIL V3 Glossary and associated ITIL V3 Acronyms, published by OGC, are now available for download via the attached files below. Both are available as Adobe PDF files

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ITILV3_Glossary_English v1.pdf395.43 KB
ITILV3_Acronyms_English v1.pdf48.03 KB

ITIL V3 Introductory Overview (PDF)

itSMF UK, in association with the Best Management Practice Partnership, has published 'An Introductory Overview of ITIL V3'. This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards - an ideal companion to the ITIL Service Lifecycle.
 
An Adobe PDF copy of this Overview Guide has been attached to this article.

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itSMF ITIL V3 Introduction Overview.pdf646.33 KB

Knowledge Forum

The itSMF Serbia Knewledge Forum offers our members, and other visitors, an opportunity to share ideas, get assistance, post questions, or discuss any new developments in the Service Management industry. Please read the Forum Terms and Conditions prior to using the Forum at our website http://www.itsmf.org.rs/drupal/forum. Use of this Forum implies that you have read, understood, and accepted the following terms and conditions.
 
The itSMF Serbia Knowledge Forum Terms and Conditions (www.itsmf.org.rs/drupal/forum)
 
What is the itSMF Serbia Knowledge Forum?
 
The itSMF Serbia Knowledge Forum is a community of ITSM professionals, who are members of the itSMF Serbia Chapter, exchanging experiences and knowledge. This includes implementing processes of the ITIL Framework and the gaining of industry qualifications (including ITIL & ISO/IEC20000).
 
Members of the itSMF Serbia Chapter & forum come from a range of industries and cover the private, public and not-for-profit sectors.
 
Why join the itSMF Serbia Knowledge Forum?

As a by-product of contributing this information, Knowledge Forum members are building a knowledge base in this repository for their future use.
 
Who should participate in the itSMF Serbia Knowledge Forum?

If you decide to participate, and are not already a member, then please review the Membership page and then join itSMF Serbia using our Registration form.
 
What are acceptable postings on the itSMF Serbia Knowledge Forum?
Questions/responses about qualifications, publications or best practice questions, Chapter events or news
You must not abuse, harass or threaten others on our website forums. We do not allow bigoted, hateful or racially offensive statements, nor do We permit crude languag.

You cannot use the forums for commercial purposes of any kind.

Market Research

Market Research services cover joint co-operation IT Service Management industry projects, consultancy and market analysis with IT companies and Government institutions in Serbia, for the benefit of providing industry insights and recommendations for market segment improvements.

Networking

Networking services to be added.

Newsletters

itSMF Serbia offers to its members regular quarterly magazine At your Service issued by itSMF International and also ServiceTalk magazine, kindly provided for free by our colleagues from itSMF UK.
 
In addition, itSMF Serbia is planning to launch a montly e-newsletter, Service Manager, to keep you up to date with the latest news from the Industry as well as upcoming events and publications in Serbia.

priSM - Professional Recognition in Service Management

The mission of The priSM Institute® (why we exist) is to promote professional recognition of Service Management professionals based on their experience, educational achievements and professional activities.
 
Using a defined global scheme to award credentials, Service Management professionals can plan and manage their continuing professional development. Additionally, the credential scheme provides
 
Bullet A level of assurance for the Service Management customer or employer,
 
Bullet Promotes the profession of Service Management, and
 
Bullet Sdvances the Service Management Body of Knowledge.
 
The vision of The priSM Institute® (what we want to be) is to be the acknowledged and definitive authority for recognizing and credentialing Service Management professionals worldwide.
 
  priSM logo
priSM - Professional Recognition in Service Management is a unique 'credentialing' scheme aimed at IT service management professionals. The programme provides a framework and guidance for continual professional development while building upon the member's existing training, certification, education, and experience.
 
The attainment of the five levels of priSM credential demonstrates how far the individual has progressed within service management and provides a standard international structure for gauging professional progress.
 
The main features of the priSM scheme include:
Bullet Five levels of credential - Student, Associate, Professional, Distinguished Professional and Fellow in Service Management.
Bullet Post-nominals corresponding to each of the credential levels.
Bullet Worldwide recognition - priSM is sponsored by itSMF International and is being rolled out through itSMF chapters across the world under the control of the priSM Institute.
Bullet Ongoing development - holders of priSM credentials must continue to 'earn' that credential through annual Continual Professional Development activity.
 
The priSM Institute® supports its credential holders by :
 
Bulletpromoting their standing in the industry
 
Bulletrecognising performance of ITSM professionals through the award of an earned credential
 
Bulletapplication of a professional code of ethics
 
Bulletdefining a globally recognised benchmark for the performance of ITSM professionals
 
Bulletrequiring and enabling them to use our continual professional development program
 
Bulletproviding opportunities to be mentored and also to support the development of other credential holders
 
Membership of priSM is open to all registred itSMF members. For more information about priSM, please see the attached priSM Press Release, Broshure and Credential Handbook, or visit the official priSM Institute website www.theprisminstitute.org.

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priSM Press Release.pdf67.57 KB
priSM Brochure v1.0.pdf538.36 KB
priSM Credential Handbook.pdf702.29 KB

Regional and Special Interest Groups (SIG)

In order for our members to get the best from itSMF Membership we have additional Regional Group and Special Interest Group (SIG) offerings:

TSO Bookshop

IT Service Management kao disciplina i njena Best Practice u realnosti može biti primenjena u svim industrijama i domenima rada. Kao dodatni izvor znanja i relevantnih informacija ovde je ponudjen širok spektar TSO publikacija iz domena ITIL, Prince2, MSP i MOR metodologija, koje se mogu naručiti u štampanom i elektronskom formatu, koristeći sledeći link.   TSO No discount link