Events

itSMF SEE 2011 Event Info

VENUE, DATES & OPENING TIMES: The 5th itSMF South East Europe 2011 Event is organized on June 1st 2011 – 8.30am - 5.30pm at SAVA CENTER. Sava Center Congress Culture & Business Center, Milentija Popovica 9 St, 11070 BELGRADE, SERBIA www.savacentar.net
 
The conference venue Amphitheater is situated at the main congress level with maximum seating capacity of 512 and quality video and audio system. For venue photos and more technical details please visit: http://www.savacentar.net/index.php?option=com_content&view=article&id=1... Sava Center is the largest congressional, cultural and business center in Serbia, and one of the largest in Europe, whose main role is to organize congresses and art conventions and similar events. Please see the attached itSMF SEE 2011 Event Floorplan.
 
ACCOMMODATION: THE CONTINENTAL HOTEL BEOGRAD is well connected with the SAVA Congress Center and perfectly situated within the elite business-residential area of New Belgrade. The hotel is representing an extraordinary fusion of first quality offer, good services and luxury.
For further info please go to www.continentalhotelbeograd.com and use the attached Reservation Form for special-rate room booking that can be made by e-mail on reservation@continentalhotelbeograd.com or to phone +381 11 2 204 204.
 
ADMISSION POLICY: The itSMF SEE Conference is free to attend for all registered itSMF members. For those interested to register please go to our Membership page at www.itsmf.org.rs/drupal/content/membership
There is no charge to attend the ITSM 2011 Show, the whole-day IT Service Management Exhibition that that runs alongside the 5th itSMF SEE Conference – yet another great reason for everyone to visit the event.
 
GETTING THERE: To find SAVA CENTRE please use the following link: http://maps.google.com/maps?hl=en&ie=UTF-8&q=sava+centar&hq=sava+centar For further information about Belgrade and Serbia, please go to www.beograd.rs/cms/view.php?id=220
 
SPONSORSHIP OPPORTUNITIES: Companies wishing to find out more about Exhibiting and Sponsorship opportunities, please send an email to events@itsmf.org.rs or phone directly on +381 63 233 263or +44 7795 332801.
 
The main goal of itSMF Serbia, by hosting this event, is to keep you keep up-to-date with all that is happening in the area of IT Service Management and IT Service Support and Service Desk worldwide.

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CHB reservation form itSMF.doc211 KB
itSMF SEE 2011 Floorplan.pdf299.58 KB

itSMF SEE 2011 Event

The 5th itSMF SEE Regional Event had a title: KEY ITSM DRIVERS FOR BUSINESS SUCCESS, and covered more than 30 inspiring and thought-provoking sessions, and as such it was the biggest and best-ever IT Service Management programme of seminars, panel discussions and keynotes in South East Europe. PANEL PRESENTATIONS ATTACHED NOW!

 

The 2011 itSMF SEE Event offers to its delegate the following Conference programme, ITSM Knowledge Centre, Round-tables, Panel discussions and keynotes. As such, the event has been assessed by the priSM Institute and Professional Development Review Team and delegates attending the whole programme are awarded 6 Continuous Professional Development (CPD) points. For more details on the priSM assessment and CPD points please see the attached itSMF SEE 2011 Event CPD Point Assessment.

 

KEY ITSM DRIVERS FOR BUSINESS SUCCESS EVENT PROGRAMME:

08:30 REGISTRATION and WELCOME
09:00 OPENING and INTRODUCTION
09:00 Welcoming speech of the Conference Organizer
Milan Živković, itSMF Serbia President
09:10 Welcoming speech of the itSMF International Chairman
David Cannon, International Chairman
09:20   Official Opening of the Conference
Government of Serbia Representative

 
09:30 Panel 1: IT SERVICE MANAGEMENT
09:30 Turning your IT Department into a Strategic Business Advantage Reality
David Cannon, HP ITSM Strategy Director
09:50 Service Design and the Service Catalog
Colin Rudd, itEMS
10:10 Integrated approach for defining ITSM processes and assessing maturity of an organization
Robert Falkowitz, 3CS
10:30 Service Management internal Cloud solution
Milan Glavaski, Euronet CIO
11:00 COFFEE AND EXHIBITION - ITSM EXPO 2011
11:30 Panel 2: ITSM METHODOLOGIES and EDUCATION
11:30 IT is from Flatland, Business is from Spaceland
Mark Smalley, ASL BiSL Foundation
11:50 The People Factor: How to get the most of training and certification investments
Alejandro Debenedet, itSMFI
12:10 priSM Professional Credentialing: What’s in it for You?
Suzanne Van Hove, itSMF US
12:30 Sinking “The Unsinkable” The Murphy law in practice
Dimitar Tsvetkov, HP SEE
13:00 LUNCH AND NETWORKING
14:00 Panel 3: ITSM STANDARDS and GOVERNANCE
14:00 ISO/IEC 20000 The new edition and whay you should be interested
David Clifford, Enterprise-DNA
14:20 ISO20K trends and lessons learned in Asia
Hon P Suen, Head of SA, Hong Kong Jockey Club
14:40 ISO20K Audit approach &Reference Model
Milan Kukrika, Profesor University of Belgrade
15:00 Service as a Service, Cloud and ITIL
Brana Nikolajevic, SolvIT Networks
15:30 COFFEE AND EXHIBITION - ITSM EXPO 2011
15:50 Panel 4: ITSM and KEY BUSINESS DRIVERS
15:50 How IT can contribute to the Bottom Line
Tassos Alefantos, Manager IT Operations at AIA
16:10 Continual Service Improvement – an Practical Approach
William Bello
16:30
NextSense – How to implement a valuable ITSM System with effective Service Desk?
Ana Meskovska / Daniela Gavrilovska
16:50 IT Service Management Implementation Considerations
Beno Orazen, SRC
     
11-17h   ITSM KNOWLEDGE CENTRE
11:00
  ITIL V3 Overview - David Cannon, itSMF International Chairman
14:00   Agile and ITIL - Milan Glavaski, Euronet CIO

15:00
  priSM Credential Scheme and People - Suzanne V Hove, itSMF USA & priSM Institute
16:00   ISO/IEC 20000 Standard - David Clifford, Hon P Suen, Milan Kukrika
11-17h   ITSM ROUND-TABLES
11:00   ITSM Publications and Translations - Robert Falkowitz, 3CS
14:00   itSMF International Panel - International Executive Board (IEB) Directors
15:00   People factor and use of social media in ITSM - Alejandro Debenedet, itSMFI
16:00  

IT is from Flatland, Open forum - Mark Smalley, ASL BiSL Foundation

     
17:20 Closing Remarks
17:30 Conference Close
 
GOLD SPONSORS
         
   
         
SILVER SPONSORS
   
 
   
     
     
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itSMF South East Europe 2011 Conference Brochure.pdf906.91 KB
itSMF SEE 2011 Event CPD Point Assessment.pdf68.68 KB

Opening

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ITSM Trends and the role of itSMF.pdf1.26 MB

ITSM Exhibition

The ITSM 2011 Expo is the leading South East Europe annual ITSM Exhibition attracting high-profile IT Service Management and Telecommunication companies, ICT vendors, service providers and telecom operators, business support and service delivery professionals.
 
The ITSM 2011 Expo host over 30 exhibitors, presenting more than 100 products and services from leading IT Service Management companies, specialist vedors, intergrators, consultancies and service providers. Alongside runs a comprehensive educational programme consisting of seminars, keynotes, interactive workshops, executive briefings, round-table discussions and panel debates.
 
Make sure your organisation exhibits at the ITSM 2011 Expo, and also takes advantage of the associated speaking and sponsorship opportunities. Be part of the South East Europe's most important IT Service Management event this year, promote your company and grow the perception of your brand, along with positioning your products and winning new business opportunities in this emerging market.
 
The price of exhibiting at the Event is 50 euros per 1m2, or 300 euros for a standard 6m2 stand, which is a great value for money and excelent opportunity to promote your products given the Conference programme and reputation of the speakers and companies attending.
 
Please find the attached ITSM 2011 Expo Floorplan. If wish to discuss more about exhibiting at the ITSM 2011 Expo, please call at +44 7795 332801 or +381 63 233263, or alternatively send your email enquiry to events@itsmf.org.rs
 
Further ITSM Exhibition information to be added.

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itSMF SEE 2011 Floorplan.pdf299.58 KB

Exhibitor List

An Exhibitor list and a detailed ITSM 2011 Expo plan to be added.

Interested in Exhibiting?

The price of exhibiting at the Event is 50 euros per 1m2, or 300 euros for a standard 6m2 stand, which is a great value for money and excelent opportunity to promote your products given the Conference programme and reputation of the speakers and companies attending. Here are 5 reasons why exhibiting at the ITSM SEE 2011 Expo is great for your business:
 
Position your ITSM portfolio in new emerging South-East European market. Generate new ITSM leads and get more sales from higher SEE demands. Meet ITSM dedicated decision makers and company IT Directors in SEE market. Time efficient – only 1 day needed to meet so many relevant prospects. Great way to network with your industry and customers in SEE market. Increase the value of your company’s brand and ITSM products.
 
The itSMF SEE attracting high-calibre IT service management, business support & service desk professionals and this year it's the 5th annual event.  The exhibition hosts the leading specialist vendors, integrators, consultancies and service providers. Alongside runs a comprehensive educational programme consisting of conference, keynotes, interactive workshops, executive briefings and panel debates. 
 
Make sure your organisation exhibits at the itSMF SEE 2011 Show, and also takes advantage of the associated speaking and sponsorship opportunities. Be part of the IT Service Management Forum, grow the perception of your brand and win the new business that’s on offer.
 
Companies wishing to find out more about Exhibiting and Sponsorship opportunities, please send an email to events@itsmf.org.rs or phone directly on +381 63 233 263 or +44 7795 332801.

Sponsors

 
GOLD SPONSORS
         
   
         
SILVER SPONSORS
   
     

 

 

THE SPONSORSHIP PACKAGES

 

I

 

The list of services of the Gold Sponsorship Package, based on 3,000 Euros sponsorship paid by GOLD sponSor:

 

-          During the whole Conference, a Gold Sponsor logo and name is presented at the Conference Venue.

-          In all media activities and news related to the itSMF SEE Regional Conference, a name of the Gold Sponsor will be mentioned.

-          In all press news and material published, e.g. Marketing Brochure or flyers, a Gold Sponsor logo, name and short description will be included.

-          Gold Sponsor will get 1/3 of the one (1) A4 page in the Conference Programme Brochure,

-          In the main Conference Programme, Gold Sponsor will get a speaking opportunity, according to the timing agreed by the Conference Organizer.

-          Twenty (20) VIP delegate passes with itSMF Serbia annual membership cards for 2011, for attendees chosen by Gold Sponsor.

-          Two (2) VIP Sitting tables for 20 attendees of the main Conference Programme.

-     ITSM Expo - Exhibition Space (Stand-9m2), for exhibiting and presenting about ITSM products and services, as well as distributing marketing material to conference delegates.

 

II

 

The list of services of the Silver Sponsorship Package, based on 1,000 Euros sponsorship paid by SILVER SponSor:

 

-          During the whole Conference, a Silver Sponsor logo and name is presented at the Conference Venue.

-          In all media activities and news related to the itSMF SEE Regional Conference, a name of the Silver Sponsor will be mentioned.

-          In all press news and material published, e.g. Marketing Brochure or flyers, a Silver Sponsor logo, name and short description will be included.

-          Gold Sponsor will get 1/5 of the one (1) A4 page in the Conference Programme Brochure,

-          Ten(10) VIP delegate passes with itSMF Serbia annual membership cards for 2011, for attendees chosen by Silver Sponsor.

-          One (1) VIP Sitting tables for 10 attendees of the main Conference Programme.

-          ITSM Expo - Exhibition Space (Stand-6m2) for exhibiting and presenting about ITSM products and services, as well as distributing marketing material to conference delegates.


 

 

PAKETI SPONZORSKIH USLUGA

 

I

 

Paket sponzorskih usluga na ime uplaćenog iznosa od 300.000 dinara, GOLD sponzor:

 

-          Na vidnom mestu, ispod naziva i znaka Platinum Sponzora, istaći naziv Gold Sponzora.

-          U medijskim nastupima Primaoca sponzorstva, kao i na konferencijama za štampu, u sklopu pripreme i održavanja Konferencije pominjanje naziva Gold Sponzora.

-          U Programu Konferencije, na donjem delu naslovne strane će se istaći naziv Gold Sponzora.

-          Gold Sponzoru se obezbeđuje prostor u Brošuri Konferencije, i to jedna trećina (1/3) reklamne stranice.

-          U uvodnoj i završnoj reči, zahvalnost za sponzorstvo.

-          U štampanim materijalima koji prethode Konferenciji i koji će uslediti nakon Konferencije, takođe će se naglasiti naziv Gold Sponzora, a ispod Platinum sponzora (pozivi, pozivnice za različite manifestacije, u reklamnim materijalima i sl). 

-          Za prezentaciju poslovanja, Gold Sponzoru se obezbeđuje prostor u kojem se održava Konferencija, u vremenu utvrdjenom Programom Konferencije.

-          Dvadeset (20) VIP učesnika sa pripadajućoj godišnjom članskom kartom itSMF Srbije za 2011, koje delegira Gold Sponzor.

-          Dva VIP stola (2x8 delegata) za učestvovanje i praćenje glavnog programa Konferencije.

-          ITSM Expo Izožbeni prostor (Stand-9m2), za prezentaciju proizvoda i usluga učesnicima Konferencije i distribuciju brošura i propagandnog materijala.

 

 II

 

Paket sponzorskih usluga na ime uplaćenog iznosa od 100.000 dinara, SILVER Sponzor:

 

-          Na za to odgovarajućem mestu, iistaći naziv Silver Sponzora.

-    U medijskim nastupima Primaoca sponzorstva, kao i na konferencijama za štampu, u sklopu pripreme i održavanja Konferencije pominjanje naziva Silver Sponzora.

-          U Programu Konferencije, na poslednjoj strani programa isticanje naziva Silver Sponzora.

-          Sponzoru se obezbeđuje prostor u Brošuri Konferencije, i to jedna petina (1/5) reklamne stranice.

-        U štampanim materijalima koji prethode Konferenciji i koji će uslediti nakon Konferencije, naglasiće se naziv Silver Sponzora na za to odgovarajem mestu.

-          Deset (10) VIP učesnika sa pripadajućoj godišnjom članskom kartom itSMF Srbije za 2011, koje delegira Silver Sponzor.

-          Jedan (1) VIP sto za učestvovanje 8 delegata i praćenje glavnog programa Konferencije.

-     ITSM Expo Izlozbeni prostor (Stand-6m2) za prezentaciju proizvoda i usluga učesnicima Konferencije i distribuciju brošura i propagandnog materijala.

Press & Media

itSMF SEE 2011 Press and Media info to be added.

Privredna Komora Beograda - IT Service Management

Privredna komora Beograda, Udruženje informatičke delatnosti i INFO Centar u saradnji sa ITSMf Srbija organizuje u sredu 25. maja u 13 časova, u sali na IV spratu, Kneza Miloša 12, poslovno-stručni skup IT Service Management - efektivno i efikasno korišćenje IT resursa, pokrivajuci domene IT Standardizacije, IT Governance i Service Excellence.
 
Cilj skupa je da predstavi prednosti primene standarda i najboljih svetskih praksi u pružanju IT usluga. Učesnici skupa će imati priliku da se upoznaju sa najnovijim pravcima i trendovima u domenu IT servis menadžmenta. Na ovom skupu će takodje biti najavljena 5. itSMF SEE konefrenecija u Sava Centru, 1. Juna 2011. godine.
 
Agenda:
13:05 – 13:25 Milan Živković, predsednik itSMF Srbija, Stanje i trendovi u domenu itSMF
13:25 – 13:40 prof. Dr Milan Kukrika, Implementacija Sistema za upravljanje uslugama prema ISO/IEC 20.000-1 2011
13:40 – 13:55 Vladimir Jauković, ITIL trener ITIL i njegova primena u pružanju usluga
13:40 – 13:55 Matić Aleksandar MBA PMP ITIL, Privredna komora Beograda, Najava organizacije ITIL treninga u PKB
15:50 – 16:15 Diskusija
 
Sposobnost razvijanja i pružanja vrhunske usluge ključna je za poslovnu strategiju i uspeh. Malo organizacija, zna kako da stvori sveobuhvatan program za razvoj kvalitetne usluge i da definiše primeren proces upravljanja nivoom usluge. Na skupu će biti razmatrani primeri najbolje svetske prakse, procedura i standarda.
 
Zbog ograničenog broja mesta, molimo Vas da svoje prisustvo potvrdite Vesni Muhić na telefon 011/2645-333 ili putem e-maila na vmuhic@kombeg.org.rs
 
Sekretar Udruženja, Dušan Rakić, dipl. ing. el.
 
Predsednik Odbora Udruženja IT,  Goran Đaković.

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itSMF Skup u Privrednoj Komori Beograda 25Maj2011.pdf265.13 KB

Privredna Komora Beograda - Najava 5. itSMF SEE Konferencije

http://www.kombeg.org.rs/aktivnosti/udr_informatike/Detaljnije.aspx?veza...

The priSM® Institute features at the itSMF SEE Region Conference

priSM® featured prominently with Suzanne van Hove (FSM), discussing the relative merits of the institute.  This was later followed up with an in depth and highly interactive workshop on professional development. Other priSM® credential holders presented at the conference, including;

  1. Colin Rudd (FSM), ex-itSMFI board member
  2. David Cannon (FSM), itSMFI chairman
  3. David Clifford (FSM), Vice-President of the Global priSM® Institute
  4. Hon P. Suen (DPSM), itSMFI priSM® portfolio holder

Other SEE region itSMF chapters expressed a strong desire to be involved with the upcoming expansion of priSM®.  For more details please visit the priSM Institute website:

http://www.theprisminstitute.org/Global_priSM_I/News_and_press_releases/Entries/2011/6/2_priSM_features_at_the_itSMF_SEE_Region_Conference.html
 
Next year, the SEE Region conference moves to Athens in Greece...

Udruzenje e-Razvoj

http://blog.erazvoj.com/?p=4062

VITAL ITSM Magazine - May 2011

VITAL ITSM Magazine - May 2011 link:
http://content.yudu.com/Library/A1rz5t/VitALMagazineMay2011/resources/in...

Previous Events

The itSMF Serbia Launch Conference, December 10th 2008. at hotel Hyatt Regency in Belgrade.
 
Supported by:
Platinum Sponsor:
Gold Sponsors:
Logo
 
CONFERENCE PROGRAMME:
 
09:00 - 09:35 Registration and Welcome
09:30 - 10:00 Opening Session and Introduction
 
09:30

Welcoming speech of the Organiser
Milan Živković President, itSMF Serbia

09:40 Welcoming speech of the Platinum Sponsor
Miloš Đurković – General Manager, IBM Serbia
09:45 Welcoming speech of the itSMF International
Keith Aldis - President & CEO, itSMF United Kingdom
09:50

Official openning of the Conference
Government of Serbia - Representative

 
10:00 – 11:15 PANEL 1: itSMF ORGANIZACIJA
 
10:00 itSMF Organisation and USA Chapter Insight
David Cannon - itSMF US President
10:20 itSMF International Web Services Insight
Chris Roberts - Regional Liaison & Web Services Manager itSMF UK
10:40

itSMF Regional Chapters - Overview and perspectives
Simon Žnidar - CIO, Merkur & itSMF Slovenia President

11:00 itSMF Website developement & The fine Art of Drupal
Ian Dickson - Web Design Manager, itSMF UK
 
11:15 – 11:40 Coffee & Networking
11:40 – 13:00 PANEL 2: ITIL BEST PRACTICE
 
11:40 Ten steps to build up a Configuration Management System
Christian F Nissen - Managing Director & Founder CFN People
12:00 Exploiting the ITIL processes for achieving Service Excellence
Declan Galvin - Service Excellence Manager, Siemens
12:20 Change, Release & Configuration Management in practice
Anna Šoškić - Project Manager, Lubrizol US
12:40 Deleviring „New Value" from ICT in an insurance company
Dr Vidan Marković - IT Executive Director, DDOR Novi Sad
 
13:00 – 14:00 LUNCH
14:00 – 15:20 PANEL 3: ITSM SERVICE LIFECYCLE ENVIRONMENT
 
14:00

ITSM - Introducing the Customer Success Index
Barry Goodwin - Vice President Global Customer Management, Oracle

14:20 Holistic Service Lifecycle Management
Ralf Hart - Sales Director CEE & Middle East, FrontRange
14:40 ITSM - IT Service Continuity Management
Milan Kukrika - Professor, University in Belgrade
15:00 Case Study: ITSM Benefits and Challenges for telecom operators
Uroš Milovanović - Head of OSS Department, Telekom Srbija
 
15:20 Coffee & Networking
15:40 - 17:00 PANEL 4: ITSM KEY FACTORS FOR BUSINESS SUCCESS
 
Photo
Photo
15:40 IISM in Global Business Environment
Marinko Vukovojac - Principal Consultant, Infosys
16:00 Integrated IT Governance in an ITSM Environment
Graham Coombes - Senior Relationships Manager, CapGemini
16:20 ITSM and Customer Relationship
Jane Curry - IT Director Service Delivery, DHL
16:40 Key Services in the IT Service Management
Miloš Nikolić - IT Services Manager, IBM Srbija
 
17:00 - 17:15 Closing Remarks
17:15 - 18:00 Cocktail & Networking
 
Silver Sponsors:
siemens mds mds
  Konsing logo
Media Partners:
 

itSMF Serbia Launch Conference in media

Januarsko izdanje časopisa Digital objavilo je sledeći članak o osnivanju Društva itSMF Srbije u Beogradu.     Objavljena je informacija na web stranici Wikipedije o osnivanju itSMF Srbije:   http://sr.wikipedia.org/wiki/%D0%94%D1%80%D1%83%D1%88%D1%82%D0%B2%D0%BE_%D0%98%D0%A2%D0%A1%D0%9C%D0%A4_%D0%A1%D1%80%D0%B1%D0%B8%D1%98%D0%B5