itSMF SEE 2011 Event Info

VENUE, DATES & OPENING TIMES: The 5th itSMF South East Europe 2011 Event is organized on June 1st 2011 – 8.30am - 5.30pm at SAVA CENTER. Sava Center Congress Culture & Business Center, Milentija Popovica 9 St, 11070 BELGRADE, SERBIA www.savacentar.net
 
The conference venue Amphitheater is situated at the main congress level with maximum seating capacity of 512 and quality video and audio system. For venue photos and more technical details please visit: http://www.savacentar.net/index.php?option=com_content&view=article&id=1... Sava Center is the largest congressional, cultural and business center in Serbia, and one of the largest in Europe, whose main role is to organize congresses and art conventions and similar events. Please see the attached itSMF SEE 2011 Event Floorplan.
 
ACCOMMODATION: THE CONTINENTAL HOTEL BEOGRAD is well connected with the SAVA Congress Center and perfectly situated within the elite business-residential area of New Belgrade. The hotel is representing an extraordinary fusion of first quality offer, good services and luxury.
For further info please go to www.continentalhotelbeograd.com and use the attached Reservation Form for special-rate room booking that can be made by e-mail on reservation@continentalhotelbeograd.com or to phone +381 11 2 204 204.
 
ADMISSION POLICY: The itSMF SEE Conference is free to attend for all registered itSMF members. For those interested to register please go to our Membership page at www.itsmf.org.rs/drupal/content/membership
There is no charge to attend the ITSM 2011 Show, the whole-day IT Service Management Exhibition that that runs alongside the 5th itSMF SEE Conference – yet another great reason for everyone to visit the event.
 
GETTING THERE: To find SAVA CENTRE please use the following link: http://maps.google.com/maps?hl=en&ie=UTF-8&q=sava+centar&hq=sava+centar For further information about Belgrade and Serbia, please go to www.beograd.rs/cms/view.php?id=220
 
SPONSORSHIP OPPORTUNITIES: Companies wishing to find out more about Exhibiting and Sponsorship opportunities, please send an email to events@itsmf.org.rs or phone directly on +381 63 233 263or +44 7795 332801.
 
The main goal of itSMF Serbia, by hosting this event, is to keep you keep up-to-date with all that is happening in the area of IT Service Management and IT Service Support and Service Desk worldwide.

Attachment	Size
CHB reservation form itSMF.doc	211 KB
itSMF SEE 2011 Floorplan.pdf	299.58 KB

itSMF SEE 2011 Event

The 5th itSMF SEE Regional Event had a title: KEY ITSM DRIVERS FOR BUSINESS SUCCESS, and covered more than 30 inspiring and thought-provoking sessions, and as such it was the biggest and best-ever IT Service Management programme of seminars, panel discussions and keynotes in South East Europe. PANEL PRESENTATIONS ATTACHED NOW!

 

The 2011 itSMF SEE Event offers to its delegate the following Conference programme, ITSM Knowledge Centre, Round-tables, Panel discussions and keynotes. As such, the event has been assessed by the priSM Institute and Professional Development Review Team and delegates attending the whole programme are awarded 6 Continuous Professional Development (CPD) points. For more details on the priSM assessment and CPD points please see the attached itSMF SEE 2011 Event CPD Point Assessment.

 

KEY ITSM DRIVERS FOR BUSINESS SUCCESS EVENT PROGRAMME:

08:30	REGISTRATION and WELCOME
09:00	OPENING and INTRODUCTION
09:00		Welcoming speech of the Conference Organizer Milan Živković, itSMF Serbia President
09:10		Welcoming speech of the itSMF International Chairman David Cannon, International Chairman
09:20		Official Opening of the Conference Government of Serbia Representative
09:30	Panel 1: IT SERVICE MANAGEMENT
09:30		Turning your IT Department into a Strategic Business Advantage Reality David Cannon, HP ITSM Strategy Director
09:50		Service Design and the Service Catalog Colin Rudd, itEMS
10:10		Integrated approach for defining ITSM processes and assessing maturity of an organization Robert Falkowitz, 3CS
10:30		Service Management internal Cloud solution Milan Glavaski, Euronet CIO
11:00	COFFEE AND EXHIBITION - ITSM EXPO 2011
11:30	Panel 2: ITSM METHODOLOGIES and EDUCATION
11:30		IT is from Flatland, Business is from Spaceland Mark Smalley, ASL BiSL Foundation
11:50		The People Factor: How to get the most of training and certification investments Alejandro Debenedet, itSMFI
12:10		priSM Professional Credentialing: What’s in it for You? Suzanne Van Hove, itSMF US
12:30		Sinking “The Unsinkable” The Murphy law in practice Dimitar Tsvetkov, HP SEE
13:00	LUNCH AND NETWORKING
14:00	Panel 3: ITSM STANDARDS and GOVERNANCE
14:00		ISO/IEC 20000 The new edition and whay you should be interested David Clifford, Enterprise-DNA
14:20		ISO20K trends and lessons learned in Asia Hon P Suen, Head of SA, Hong Kong Jockey Club
14:40		ISO20K Audit approach &Reference Model Milan Kukrika, Profesor University of Belgrade
15:00		Service as a Service, Cloud and ITIL Brana Nikolajevic, SolvIT Networks
15:30	COFFEE AND EXHIBITION - ITSM EXPO 2011
15:50	Panel 4: ITSM and KEY BUSINESS DRIVERS
15:50		How IT can contribute to the Bottom Line Tassos Alefantos, Manager IT Operations at AIA
16:10		Continual Service Improvement – an Practical Approach William Bello
16:30		NextSense – How to implement a valuable ITSM System with effective Service Desk? Ana Meskovska / Daniela Gavrilovska
16:50		IT Service Management Implementation Considerations Beno Orazen, SRC

11-17h		ITSM KNOWLEDGE CENTRE
11:00		ITIL V3 Overview - David Cannon, itSMF International Chairman
14:00		Agile and ITIL - Milan Glavaski, Euronet CIO
15:00		priSM Credential Scheme and People - Suzanne V Hove, itSMF USA & priSM Institute
16:00		ISO/IEC 20000 Standard - David Clifford, Hon P Suen, Milan Kukrika
11-17h		ITSM ROUND-TABLES
11:00		ITSM Publications and Translations - Robert Falkowitz, 3CS
14:00		itSMF International Panel - International Executive Board (IEB) Directors
15:00		People factor and use of social media in ITSM - Alejandro Debenedet, itSMFI
16:00		IT is from Flatland, Open forum - Mark Smalley, ASL BiSL Foundation

17:20	Closing Remarks
17:30	Conference Close

GOLD SPONSORS                         SILVER SPONSORS

Attachment	Size
itSMF South East Europe 2011 Conference Brochure.pdf	906.91 KB
itSMF SEE 2011 Event CPD Point Assessment.pdf	68.68 KB

ITSM Exhibition

The ITSM 2011 Expo is the leading South East Europe annual ITSM Exhibition attracting high-profile IT Service Management and Telecommunication companies, ICT vendors, service providers and telecom operators, business support and service delivery professionals.
 
The ITSM 2011 Expo host over 30 exhibitors, presenting more than 100 products and services from leading IT Service Management companies, specialist vedors, intergrators, consultancies and service providers. Alongside runs a comprehensive educational programme consisting of seminars, keynotes, interactive workshops, executive briefings, round-table discussions and panel debates.
 
Make sure your organisation exhibits at the ITSM 2011 Expo, and also takes advantage of the associated speaking and sponsorship opportunities. Be part of the South East Europe's most important IT Service Management event this year, promote your company and grow the perception of your brand, along with positioning your products and winning new business opportunities in this emerging market.
 
The price of exhibiting at the Event is 50 euros per 1m2, or 300 euros for a standard 6m2 stand, which is a great value for money and excelent opportunity to promote your products given the Conference programme and reputation of the speakers and companies attending.
 
Please find the attached ITSM 2011 Expo Floorplan. If wish to discuss more about exhibiting at the ITSM 2011 Expo, please call at +44 7795 332801 or +381 63 233263, or alternatively send your email enquiry to events@itsmf.org.rs
 
Further ITSM Exhibition information to be added.

Attachment	Size
itSMF SEE 2011 Floorplan.pdf	299.58 KB

Sponsors

GOLD SPONSORS
SILVER SPONSORS

 

 

THE SPONSORSHIP PACKAGES

 

I

 

The list of services of the Gold Sponsorship Package, based on 3,000 Euros sponsorship paid by GOLD sponSor:

 

-          During the whole Conference, a Gold Sponsor logo and name is presented at the Conference Venue.

-          In all media activities and news related to the itSMF SEE Regional Conference, a name of the Gold Sponsor will be mentioned.

-          In all press news and material published, e.g. Marketing Brochure or flyers, a Gold Sponsor logo, name and short description will be included.

-          Gold Sponsor will get 1/3 of the one (1) A4 page in the Conference Programme Brochure,

-          In the main Conference Programme, Gold Sponsor will get a speaking opportunity, according to the timing agreed by the Conference Organizer.

-          Twenty (20) VIP delegate passes with itSMF Serbia annual membership cards for 2011, for attendees chosen by Gold Sponsor.

-          Two (2) VIP Sitting tables for 20 attendees of the main Conference Programme.

-     ITSM Expo - Exhibition Space (Stand-9m2), for exhibiting and presenting about ITSM products and services, as well as distributing marketing material to conference delegates.

 

II

 

The list of services of the Silver Sponsorship Package, based on 1,000 Euros sponsorship paid by SILVER SponSor:

 

-          During the whole Conference, a Silver Sponsor logo and name is presented at the Conference Venue.

-          In all media activities and news related to the itSMF SEE Regional Conference, a name of the Silver Sponsor will be mentioned.

-          In all press news and material published, e.g. Marketing Brochure or flyers, a Silver Sponsor logo, name and short description will be included.

-          Gold Sponsor will get 1/5 of the one (1) A4 page in the Conference Programme Brochure,

-          Ten(10) VIP delegate passes with itSMF Serbia annual membership cards for 2011, for attendees chosen by Silver Sponsor.

-          One (1) VIP Sitting tables for 10 attendees of the main Conference Programme.

-          ITSM Expo - Exhibition Space (Stand-6m2) for exhibiting and presenting about ITSM products and services, as well as distributing marketing material to conference delegates.

 

 

PAKETI SPONZORSKIH USLUGA

 

I

 

Paket sponzorskih usluga na ime uplaćenog iznosa od 300.000 dinara, GOLD sponzor:

 

-          Na vidnom mestu, ispod naziva i znaka Platinum Sponzora, istaći naziv Gold Sponzora.

-          U medijskim nastupima Primaoca sponzorstva, kao i na konferencijama za štampu, u sklopu pripreme i održavanja Konferencije pominjanje naziva Gold Sponzora.

-          U Programu Konferencije, na donjem delu naslovne strane će se istaći naziv Gold Sponzora.

-          Gold Sponzoru se obezbeđuje prostor u Brošuri Konferencije, i to jedna trećina (1/3) reklamne stranice.

-          U uvodnoj i završnoj reči, zahvalnost za sponzorstvo.

-          U štampanim materijalima koji prethode Konferenciji i koji će uslediti nakon Konferencije, takođe će se naglasiti naziv Gold Sponzora, a ispod Platinum sponzora (pozivi, pozivnice za različite manifestacije, u reklamnim materijalima i sl). 

-          Za prezentaciju poslovanja, Gold Sponzoru se obezbeđuje prostor u kojem se održava Konferencija, u vremenu utvrdjenom Programom Konferencije.

-          Dvadeset (20) VIP učesnika sa pripadajućoj godišnjom članskom kartom itSMF Srbije za 2011, koje delegira Gold Sponzor.

-          Dva VIP stola (2x8 delegata) za učestvovanje i praćenje glavnog programa Konferencije.

-          ITSM Expo Izožbeni prostor (Stand-9m2), za prezentaciju proizvoda i usluga učesnicima Konferencije i distribuciju brošura i propagandnog materijala.

 

 II

 

Paket sponzorskih usluga na ime uplaćenog iznosa od 100.000 dinara, SILVER Sponzor:

 

-          Na za to odgovarajućem mestu, iistaći naziv Silver Sponzora.

-    U medijskim nastupima Primaoca sponzorstva, kao i na konferencijama za štampu, u sklopu pripreme i održavanja Konferencije pominjanje naziva Silver Sponzora.

-          U Programu Konferencije, na poslednjoj strani programa isticanje naziva Silver Sponzora.

-          Sponzoru se obezbeđuje prostor u Brošuri Konferencije, i to jedna petina (1/5) reklamne stranice.

-        U štampanim materijalima koji prethode Konferenciji i koji će uslediti nakon Konferencije, naglasiće se naziv Silver Sponzora na za to odgovarajem mestu.

-          Deset (10) VIP učesnika sa pripadajućoj godišnjom članskom kartom itSMF Srbije za 2011, koje delegira Silver Sponzor.

-          Jedan (1) VIP sto za učestvovanje 8 delegata i praćenje glavnog programa Konferencije.

-     ITSM Expo Izlozbeni prostor (Stand-6m2) za prezentaciju proizvoda i usluga učesnicima Konferencije i distribuciju brošura i propagandnog materijala.

Press & Media

itSMF SEE 2011 Press and Media info to be added.

Previous Events

The itSMF Serbia Launch Conference, December 10th 2008. at hotel Hyatt Regency in Belgrade.

Supported by: Platinum Sponsor: Gold Sponsors:

CONFERENCE PROGRAMME:

09:00 - 09:35 Registration and Welcome

09:30 - 10:00 Opening Session and Introduction

09:30 Welcoming speech of the Organiser Milan Živković – President, itSMF Serbia 09:40 Welcoming speech of the Platinum Sponsor Miloš Đurković – General Manager, IBM Serbia 09:45 Welcoming speech of the itSMF International Keith Aldis - President & CEO, itSMF United Kingdom 09:50 Official openning of the Conference Government of Serbia - Representative

10:00 – 11:15 PANEL 1: itSMF ORGANIZACIJA

10:00 itSMF Organisation and USA Chapter Insight David Cannon - itSMF US President 10:20 itSMF International Web Services Insight Chris Roberts - Regional Liaison & Web Services Manager itSMF UK 10:40 itSMF Regional Chapters - Overview and perspectives Simon Žnidar - CIO, Merkur & itSMF Slovenia President 11:00 itSMF Website developement & The fine Art of Drupal Ian Dickson - Web Design Manager, itSMF UK

11:15 – 11:40 Coffee & Networking

11:40 – 13:00 PANEL 2: ITIL BEST PRACTICE

11:40 Ten steps to build up a Configuration Management System Christian F Nissen - Managing Director & Founder CFN People 12:00 Exploiting the ITIL processes for achieving Service Excellence Declan Galvin - Service Excellence Manager, Siemens 12:20 Change, Release & Configuration Management in practice Anna Šoškić - Project Manager, Lubrizol US 12:40 Deleviring „New Value" from ICT in an insurance company Dr Vidan Marković - IT Executive Director, DDOR Novi Sad

13:00 – 14:00 LUNCH

14:00 – 15:20 PANEL 3: ITSM SERVICE LIFECYCLE ENVIRONMENT

14:00 ITSM - Introducing the Customer Success Index Barry Goodwin - Vice President Global Customer Management, Oracle 14:20 Holistic Service Lifecycle Management Ralf Hart - Sales Director CEE & Middle East, FrontRange 14:40 ITSM - IT Service Continuity Management Milan Kukrika - Professor, University in Belgrade 15:00 Case Study: ITSM Benefits and Challenges for telecom operators Uroš Milovanović - Head of OSS Department, Telekom Srbija

15:20 Coffee & Networking

15:40 - 17:00 PANEL 4: ITSM KEY FACTORS FOR BUSINESS SUCCESS

15:40 IISM in Global Business Environment Marinko Vukovojac - Principal Consultant, Infosys 16:00 Integrated IT Governance in an ITSM Environment Graham Coombes - Senior Relationships Manager, CapGemini 16:20 ITSM and Customer Relationship Jane Curry - IT Director Service Delivery, DHL 16:40 Key Services in the IT Service Management Miloš Nikolić - IT Services Manager, IBM Srbija

17:00 - 17:15 Closing Remarks

17:15 - 18:00 Cocktail & Networking

Silver Sponsors:       Media Partners: