IT Governance Bookshop

IT Governance e-Bookstore (operated by our e-Bookstore partner, IT Governance Ltd) will give you an excellent book purchase experience. All members of itSMF Serbia will receive a 15% discount on all products in the e-Bookstore, which is denominated in Euros and ships from a Benelux warehouse.

The e-Bookstore has the full range of official (TSO) ITIL titles, in all formats (including online and multiuser), plus the van Haren (VHP) titles, plus ITGP titles, plus international standards (eg ISO/IEC 20000), plus IT Service Management books from almost every other publisher in the world! The product range continues to grow, so please keep returning to the e-Bookstore!
 
The link to the IT Governance e-Bookstore is www.itgovernance.eu
 

Bookshop Login

https://www.itgovernance.eu/signin.aspx?returnurl=account.aspx

Instructions to use

 
1. You can visit the e-Bookstore by clicking the e-Bookstore link http://www.itgovernance.eu 

2. First time visitors to the e-Bookshop will be required to open a new account. This is easy. Go to https://www.itgovernance.eu/signin.aspx?returnurl=account.aspx and follow the onscreen guidance. You can also do this as part of the automated checkout process.

3. My Account also enables you to manage addresses, track orders, manage payments, leave feedback and place further orders.

4. All members of itSMF Serbia prior to 2011 already have an account. This has to be activated on the first visit by going to https://www.itgovernance.eu/signin.aspx?returnurl=account.aspx,  entering your email address, changing the password and adding any other required information.

5. New members of itSMF Serbia should create an account, as above, and then email membership number details to servicecentre@itgovernance.eu so that membership privileges can be applied to the account.

6. Independent visitors can also purchase from the e-Bookstore but will not qualify for a discount. If you are not already a member, and want to join, find out how by contacting itSMF Serbia on registrations@itsmf.org.rs. 

7. A copy of your purchase will be forwarded to itSMF Serbia, for future reference, whereas your order will be processed directly by IT Governance Ltd, who will be responsible for all operational aspects, including payment and shipping to your preferred address.
 
8. You can use MasterCard, Visa, Amex or PayPal to purchase from this store. Some organisations can also purchase using a PO and other online electronic payment options are also available. For more information on payment options, please see https://www.itgovernance.eu/t-customer-service.aspx.
 
9. Digital products will be delivered to your registered email address; physical products will be delivered to your preferred shipping address and you can select express or standard shipping options.

Everything will be supported by our experienced and friendly global sales and service partners at IT Governance. IT Governance will work to ensure you receive your products quickly and efficiently.

Delivery schedule

 
Once your order has been placed and payment is confirmed, you can expect your order will be delivered to your mailing address.

Terms & Conditions

 
1. All purchases through the e-Bookstore are subject to the IT Governance Terms & Conditions (available at https://www.itgovernance.eu/t-terms-conditions.aspx).

2. itSMF Serbia has no contractual control or other influence over the sales and operational activities (including book prices, operational efficiencies, discounts, etc) of IT Governance.

3. You will be providing your information directly to IT Governance Ltd, in order for them to process orders, payments, delivery and so on.

4. Although itSMF Serbia will, where necessary, make reasonable efforts to resolve issues in relation to particular transactions between members and IT Governance Ltd, itSMF Serbia will not be liable to any consequential losses or damages arising from any failure of IT Governance, or any other third party, to complete any transaction.

Enquires

 
Everything will be supported by our experienced and friendly global sales and service partners at IT Governance. Please go to https://www.itgovernance.eu/t-customer-service.aspx where you can find the IT Governance Customer Service details.
 
IT Governance will work to ensure you receive your products quickly and efficiently.