Service Catalogue

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Service Management in the Cloud

29/04/2010 17:00
Europe/Belgrade
As technology and services move outside the internal IT organization and into the Cloud, IT departments still needs to support how employees use these solutions and services. Ultimately, on-premise IT departments are accountable for the quality, performance and availability of services provided to their end users. Join this summit to hear how experts are adapting their service management initiatives and key practices to integrate Cloud based options within their service management models.

Business Systems Support Manager at Vip Mobile d.o.o.

As a Business Systems Support Manager I'm acting in the functional Area of the CTO with the scope as follows:• Heading Business Systems Support and Service Desk units• Service Level Manager and Change Manager for all business systems• Operational owner of the business systems• Plan budget & maintenance costs on the business systems• Coordinate and agree on Intercompany Commercial Agreements withinMobilkom Austria Group for systems operations• Coordinate support and operational effort for the business systems

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