Service Stategy

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Great article Noel, I fully agree ctneoxt is essential. 97% availability – no one would want to drive a car that only crashes twice a month.We will always have a problem turning information into knowledge if we don’t first classify a request properly.I often ask the simple question to ICT specialists Do you record how much time you are spending on a request . (The response is often we don't have the time to do that').If you get “I am too busy”, try asking. What have been the top10 services taking up your resources this week Or What have been the top10 root causes of incidents this week?


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Service Management in the Cloud

29/04/2010 17:00
As technology and services move outside the internal IT organization and into the Cloud, IT departments still needs to support how employees use these solutions and services. Ultimately, on-premise IT departments are accountable for the quality, performance and availability of services provided to their end users. Join this summit to hear how experts are adapting their service management initiatives and key practices to integrate Cloud based options within their service management models.
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