ITIL V2 - V3 Foundation Bridge

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Great article Noel, I fully agree ctneoxt is essential. 97% availability – no one would want to drive a car that only crashes twice a month.We will always have a problem turning information into knowledge if we don’t first classify a request properly.I often ask the simple question to ICT specialists Do you record how much time you are spending on a request . (The response is often we don't have the time to do that').If you get “I am too busy”, try asking. What have been the top10 services taking up your resources this week Or What have been the top10 root causes of incidents this week?

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Establishing Change Management on a newly deployed Application Environment

19/05/2010 12:00

This is a BrightTalk Webcast; Click here to attend:
Live webcast: Establishing CM on a Newly Deployed Application Environment
Duration: 45 mins
Presenter: John Hardesty, Change Manager, Ricoh Europe PLC
The establishment of a Change Management process can be very complex and involved when the scope includes a newly implemented Application environment for a company.

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