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Thoughtrock $150 ITIL Exam and Training Bundle

The $150 ITIL Exam and Training Bundle

BrightTalk Summit: Configuration and Change Management

14/01/2010 10:00

Change & Configuration Management must successfully integrate with multiple data sources and participants to track changes and maintain accurate, secure data for business decision making. This summit will shed light into a complicated configuration that, when done right with low cost of adoption and well-integrated data discovery, can effectively manage the IT environment, improve business process, and drive efficiency. To register.

The ITIL V3 Qualification Scheme

Although ITIL V3 was published more than a year ago, not all Service Management professionals are aware of the new ITIL V3 Qualification Scheme, which continues to evolve. What is a “qualification scheme”?

ITIL V3 Introductory Overview (PDF)

itSMF UK, in association with the Best Management Practice Partnership, has published 'An Introductory Overview of ITIL V3'. This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards - an ideal companion to the ITIL Service Lifecycle.
An Adobe PDF copy of this Overview Guide has been attached to this article.

ITIL® Qualifications Scheme Survey

BeeWiser ITIL Introduction On-line course

  • ITIL is the set of recommended practices and consistent processes for IT service management in your company or institution.
  • ITIL reduces effectively the costs of development and management of IT infrastructure and additional support.
  • ITIL delivers transparency to the processes, change implementation in the IT infrastructure.
  • ITIL minimizes the risk of service drop-outs caused by unverified interference in the IT infrastructure.
  • ITIL increases customer satisfaction with offered IT services.

ITIL® Service Management Practices - V3 Qualification Guidance

ITIL® is accepted worldwide as the documentation of best practice for IT Service Management. The ITIL V3 Service Management Practices outlines the roles and responsibilities of all official parties within the ITIL Version 3 qualification scheme as well as the overarching principles and guidelines of the scheme.

Saša Antić

ITIL Exam & Certificate

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