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In these webinars, we'll answer all your questions about implementing an integrated ITIL® Ready service management solution with Cherwell Service Management® - including, Incident, Problem, and Change Management. Attend any Webinar and receive a FREE copy of HDI's "ITIL and the Service Desk" DVD*—$189 MSRP. Schedule a Personalized Demo of Cherwell Service Management Live Webinar Schedule Overview WebinarsHigher Education Webinars Change Management Webinars August, 2009 Live Webinar Join us as we demonstrate the power and sophistication of Cherwell Service Management. Join us as we demonstrate the power and sophistication of Cherwell Service Management in a live environment. To register for Cherwell Service Management Overview webinars please use the following link: http://cherwellsoftware.com/webinar#overview   Higher Education IT Service Management and Higher Education go hand in hand. Today on college campuses IT departments are embracing ITIL, Social Media and Customer Service.  From the students that man the Service Desk, to the Professors speaking of ITIL. Join Cherwell Software for an exclusive look at ITSM for Higher Education and witness our commitment to higher education and the future. To register for Cherwell IT Service Management and Higher Education please use the following link : http://cherwellsoftware.com/education Greatest ROI of ITIL What is the most important “destination” to consider when applied to evaluating the automation and implementation of Help Desk / Service Desk activities? To answer that question through the lens of a CEO or CIO, one has to ask the question:  “What element or activity of Service Support has the most potential impact to a company’s quantifiable “end goal” of financial profitability and business value?” The answer is Change Management. To register for Change Management :: The Greatest ROI of ITIL, please use the following link : http://cherwellsoftware.com/webinar#change   *Offer while supplies last; only one per company/organization; North American and Canadian based companies/organizations only.   Source: http://cherwellsoftware.com