BrightTalk Summit - Service Catalog

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The service catalog is a key component in IT service management. It is mentioned extensively in ITIL, and is now a requirement for ISO/IEC 20000. Carefully planned and documented ITSM processes are increasingly important in the delivery of higher customer satisfaction, including the definition of services and the creation of a service catalog to support business and culture change. Review the summit line-up and register free to attend here: http://www.brighttalk.com/r/gR5


Join this summit and engage with your fellow ITIL v2/v3 Group members presenting in this event as they explain how to develop, manage and improve a service catalog to deliver business objectives and evolve your ITSM capability - Receive priSM CPD credits by attending any or all of the webinars within this event.

WHEN: All day on May 17th, 2012 and anytime afterwards on demand

WHERE:
http://www.brighttalk.com/r/gR5

GLOBAL LINEUP INCLUDES:

"Expert Panel: To Answer Your Service Catalog Questions"
• Matthew Burrows, itSMF UK
• George Spalding, Pink Elephant
• Barclay Rae, Barclay Rae Consulting
• Marianna Billington, itSMF International

"The Secret to a Successful Service Catalog - What ITIL Never Told You"
Ivanka Menken, Founder and CEO, the Art of Service

"Designing Your Service Catalog for the Cloud"
Kevin Holland, Service Management Consultant Specialist

"Enabling IT Financial Transparency"
Kulvinder S. Bhupal, Principal Consultant, EMEA, CA Technologies


Review the summit line-up and register free to attend here:
http://www.brighttalk.com/r/gR5

Bring your own questions and engage with the group members during the presentations submitting real-time questions and voting in audience polls. If you are unable to attend the webinars live, you can watch afterwards on-demand. Join the conversation on Twitter: #ITSMSummit