EXIN Information on the ISO/IEC 20000 Qualification Program

Thanks to David Clifford, FISM & Managing Director of Pro-Attivo, and EXIN, the Examination Institute for Information Science, please find the following information on ISO/IEC 20000 Qualification Program and the attached ISO/IEC 20000 Brochure.   ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This will create a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000.   Qualification program for IT-professionalsEXIN and TÜV SÜD Akademie are jointly developing a qualification program for IT professionals: IT Service Management according to ISO/IEC 20000 (pdf). This program is based on job roles and competencies, since that is what you will need in practice. The qualification program shows the vision behind the standard and gives insight in how to accomplish the required quality level of IT Services. You will learn to use the framework neutral standard ISO/IEC 20000 as a compass for navigating across all the different IT Service Management standards, best practices and frameworks, making the best use of them all. Independent examsThe qualification program IT Service Management according to ISO/IEC 20000 (pdf) comprises of a Foundation Level, a Professional Level, an IT Management Track and an Auditing Track. Practical Assignments are part of the higher level training courses. The following exams are available: The other exams are currently being developed. Please download this flyer (pdf) for more information, or download the following articles: Trends in IT: Destination Q (pdf), New Qualification Program for ISO/IEC 20000 (pdf). Target groupThe qualification program is designed for a wide variety of IT professionals, at all levels, who are involved in the quality improvement of IT Services and IT Service Management, such as operational staff, supervisors, (senior) managers, (senior) consultants and auditors. The program is also perfectly suited for IT professionals already experienced in standards and best practices, such as ITIL®, MOF, COBIT, ISO 9000, ISO/IEC 27000, CMMI and ASL, and for IT-professionals who want to:
  • broaden their knowledge of IT Service Management
  • contribute to the quality improvement of IT Services and IT Service Management
  • support organizations in the development, implementation and maintenance of an IT Service Management System that meets the ISO/IEC 20000 quality requirements
  • become certified as a (senior) manager, (senior) consultant or advisor
  • get a (renewed) certification as an internal or external auditor
Side Entry Routes ISO/IEC 20000The qualification program IT Service Management according to ISO/IEC 20000 offers a wide range of side entry routes to participants already possessing certificates in IT Service Management or Auditing making it an ideal addition to previous experience and skills. IT professionals who already hold relevant certificates have the option of entering the program at all levels. SQMF gains you exemption at Foundation level, while SQMA provides you with exemption at Professional level. To give you an impression of the possibilities, please read more about the current possibilities. New: ISO/IEC 20000 micrositeIn makig use of all the potential offered by online communication, we are proud to present our new Web site for the ISO/IEC 20000 Qualification Program: www.takeanotherlook.it. In this ‘lean and mean’ Web site, interested visitors learn in sharp, everyday language exactly how ISO/IEC 20000 certification can benefit them. Challenge your skills; take the ITSM & ISO/IEC 20000 test now!
ISO IEC 20000 Productsheet_International.pdf126 KB