Fusion 2011: itSMF US Conference - Uniting the World of Service Management Exhibitior Listing


Diamond Sponsors

CA Technologies

1 CA Plaza
Islandia NY 11749
Phone: 800.225.5224
Fax: 631.342.6800

CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments—from mainframe and distributed, to virtual and cloud. Our products enable customers to manage and secure IT environments and deliver more flexible IT services. Our innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems.

Platinum Sponsors

BMC Software, Inc.

2101 Citywest Boulevard
Houston TX 77042
Phone: 800.793.4262
Fax: 713.918.8000

Business runs on IT. IT runs on BMC Software.
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2010, BMC revenue was approximately $1.96 billion. Visit www.bmc.com for more information.

HP Software

19091 Pruneridge Ave.
Cupertino CA 95014
Phone: 877.837.8457

Every day, HP software helps IT organizations perform better. In today’s complex technology landscape, we help IT leaders in more than 170 businesses worldwide measure, improve, and communicate IT’s contribution—to align with business goals, manage hybrid IT environments, guard against security threats, mitigate risks, and comply with regulations. hp.com/go/software


1 New Orchard Road
Armonk NY 10504
Phone: 914.499.1900

A more instrumented, interconnected, and intelligent planet presents new opportunities for business to deliver innovative products and services that transform the way we live and work. For over 100 years, IBM has been helping clients do exactly that – seize new opportunities and improved business outcomes. Integrated Service Management from IBM provides organizations with the Visibility. Control. Automation.™ needed to accelerate delivery of innovative services, and improve the economics of service delivery -- within the datacenter, across design & delivery teams, and tailored by industry.


2202 North Westshore Blvd., Suite #650
Tampa FL 33607
Phone: 800.557.3031
Fax: 813.227.4501

Numara Software is a leading provider of integrated IT management solutions for Desktop Management, PC Lifecycle Management, Security & Compliance, Help Desk and Service Desk. Designed to optimize IT management, Numara FootPrints and Numara Track-It! collectively support more than 50,000 customer sites and nearly 20 million IT assets worldwide.

Gold Sponsors

Axios Systems

2214 Rock Hill Road, Suite 501
Herndon VA 20170
Phone: 703.326.1357
Fax: 703.326.0429

Axios Systems is the pioneer of assyst, an On Demand and on-premise IT Service Management solution. The easy-to-use assyst solution is recognized industry-wide for its highly dependable, scalable, modern and attractive capabilities. We designed assyst from the ground up using the ITIL principles, with COBIT and ISO/IEC 20000 regulations in mind, in order to support Global 5000.


11695 Johns Creek Parkway, Suite 200
Johns Creek GA 30097
Phone: 877.826.6427
Fax: 601.510.9080

Bomgar is the worldwide leader in secure, appliance-based remote support. Bomgar’s award-winning solutions enable organizations to securely access and manage virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones, plus all versions of Windows. More than 5,000 companies worldwide have transformed their IT support functions with Bomgar’s enterprise-class solutions. Privately held and headquartered in Ridgeland, Miss., Bomgar was named one of the 2009 fastest growing companies in America by Inc. 500.

Booz Allen Hamilton

8283 Greensboro Drive
McLean VA 22102
Phone: 703.902.5000
Fax: 703.902.3333

Booz Allen Hamilton has been at the forefront of strategy and technology consulting for nearly a century. Providing a broad range of services in strategy and organization, engineering and operations, technology, and analytics, Booz Allen is committed to delivering results that endure. To learn more, visit www.boozallen.com.

Cherwell Software

12295 Oracle Boulevard, Suite 200
Colorado Springs CO 80921
Phone: 719-386-7000
Fax: 719-386-7001


Cherwell Software is the developer of Cherwell Service Management™ -- an integrated service management software solution for IT and support professionals. Cherwell Service Management was designed, from the ground up, using Microsoft's .NET technology and out-of-the-box ITIL best practices. With fully-integrated modules, Cherwell Service Management provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support.

Citrix Online

7414 Hollister Avenue
Goleta CA 93117
Phone: 805.690.6400
Fax: 805.879.3732

Citrix Online provides secure, easy-to-use online solutions that enable people to work from anywhere with anyone. The company's award-winning GoToAssist® Corporate™ lets you view and control your customer's Mac or PC computer online, so you can use your expertise to fix technical problems instantly. The end result: reduced call resolution times, lower support costs, increased billable time and elevated customer satisfaction.

GoToAssist is the number one market leader because of its ease of use, reliability and low cost.


500 Frank W Burr Blvd.
Teaneck NJ 07666
Phone: 201.801.0233
Fax: 201.801.0243

Cognizant is a leading provider of information technology, consulting, and business process outsourcing services. Headquartered in Teaneck, New Jersey, Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce of over 110,000 employees. Ranked among the top performing and fastest growing companies in the world, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500.

Column Technologies

1400 Opus Place, Suite 110
Downers Grove IL 60515
Phone: 630.515.6660
Fax: 630.271.1508

Column Technologies is a global technology, management consulting, software development and services company with proven success across the public and private sectors. Headquartered in the United States, we have 275 employees and offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. With a history of over 600 successful ITSM implementations, our reputation and capability is built on the service we deliver. Column’s solutions meet our customers’ needs and deliver real performance improvements.


1375 Broadway 6th Floor
New York NY 10018
Phone: 888.398.4876
Fax: 617.576.2001

Over the last 22 years, EasyVista has become a visionary leader in the IT Service Management (ITSM) & IT Asset Management (ITAM) space with customers in more than 20 countries. EasyVista delivers a fully integrated Enterprise ITSM SaaS solution that covers the entire service lifecycle (15 ITIL V3 processes certified through PinkVERIFY™) including IT asset and configuration management. Through its codeless approach, EasyVista ensures agile customization, rapid implementation, seamless upgrades resulting in drastic TCO reduction. www.easyvista.com


500 Unicorn Park Drive
Woburn MA 01741
Phone: 866.478.1805
Fax: 781.998.7792

LogMeIn provides on-demand, remote-connectivity and support solutions. Businesses and IT service providers use LogMeIn's solutions to deliver remote end-user support and to manage computers and other Internet-enabled devices more effectively and efficiently. Consumers and mobile workers use our solutions to access computer resources remotely and facilitate their mobility. Since our inception, our users have connected more than 100 million computers and other Internet-enabled devices to a LogMeIn service.

Maryville Technologies

540 Maryville Center, Suite 300
St Louis MO 63141
Phone: 636.519.4100
Fax: 636.519.4141

Maryville Technologies is a leading independent IT consultancy focused on enterprise IT process automation.  Maryville has earned industry stature assisting clients seeking to mature their IT function through our prescriptive methodology that accelerates and sustains ITSM value.  We quickly assess our client’s organizational and process readiness to deliver a realistic enablement plan.  For clients requiring assistance with organizational change management, defining/refining IT processes, defining/refining foundation data, defining/refining IT services, or integrating automation to create enterprise context we offer the industry’s most comprehensive experience while minimizing cost and time.  Our clients range from Fortune 50 complexity to sophisticated mid-market companies.

Metastorm is now OpenText

500 East Pratt Street, Suite 1250
Baltimore MD 21202
Phone: 443.874.1300
Fax: 443.874.1336

As part of OpenText, the world’s largest independent provider of Enterprise Content Management (ECM) software, Metastorm offers a complete business improvement platform powered by its market-leading software for enterprise and business architecture, business process analysis, and business process management. Bringing together these disciplines and technologies allows organizations to improve business results by better aligning strategy with execution and gain the visibility, planning, management, agility and insight needed to make the right business improvements.


1919 S. Bascom Ave. #600
Campbell CA 95008
Phone: 408-796-3400
Fax: 408-796-3499

Nimsoft provides integrated, modern IT management solutions for more than 1,000 enterprise and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft products integrate with existing solutions at any point from the data center to the cloud, and are available on a pay-as-you-go basis. www.nimsoft.com


12225 El Camino Real, Suite 100
San Diego CA 92130
Phone: 858-720-0477
Fax: 858-720-0479

ServiceNow was created to break all the old rules of enterprise IT management software. Born in the cloud, ServiceNow makes IT immediate, social and intuitive. From the beginning, the company set out to give IT people powerfully simple cloud services that just work. Today, the world’s most recognizable and innovative companies rely on SaaS from ServiceNow to transform IT. Founded in 2004, ServiceNow is the fastest-growing IT management software company in the world. www.service-now.com

VMware, Inc.

3401 Hillview Ave
Palo Alto CA 94304
Phone: 877.486.9273
Fax: 650.427.5001

VMware(NYSE: VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware’s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 250,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.

Silver Sponsors

C2 Innovations

1200 Chomedey Boulevard, Suite 530
Laval, Quebec Canada H7V 3Z3
Phone: 866-978-1200
Fax: 450-978-6665

C2 Innovations is an innovative solution that allows national/international organizations and governmental agencies to exceed their expectations in Service Desk solution by offering them customizable integrated solutions to reach a high quality level of services. C2 Enterprise, a suite of 7 modules of service desk applications is ITIL compatible, accessible everywhere in real-time and easy to use.


800 Hingham Street, Suite 103 N
Rockland MA 02370
Phone: 781.878.1235
Fax: 781.878.4332

EXIN, the Examination Institute for Information Science, is a global and independent IT examination provider. It's EXIN's mission to improve the quality of the IT sector, the IT professionals and the IT users, by means of independent testing and certification.

In close cooperation with international partners in the IT industry, EXIN establishes educational requirements and develops and organizes examinations and learning tracks in the field of IT, giving IT professionals the ability to prove appropriate competencies and skills for improved job performance. Every day, EXIN examinations are taken in more than 125 countries on six continents, and in 15 languages. Over one million IT professionals are certified by EXIN.

Global Knowledge

9000 Regency Parkway, Suite 400
Cary NC 27518
Phone: 1-800-Courses
Fax: 919-461-8646

Global Knowledge: Training Global Learners to be tomorrow’s Global Leaders

Global Knowledge is the worldwide leader in IT and Business Skills training and your source for comprehensive IT Infrastructure Library™ (ITIL), project management, help desk support and business professional skills training.

Take our ITIL Foundation Bootcamp; we guarantee you'll pass the exam or your money back. Check out our website at www.globalknowledge.com/business for comprehensive course library, white papers, webinars, templates, podcasts, and more.

Global Knowledge is impacting the way the world learns.

Loyalist Certification Services

11 Bay Bridge Road
Belleville Ontario, Canada K8P 3P6
Phone: 613.969.1707
Fax: 613.969.9565

Loyalist Certification Services (LCS) delivers a full spectrum of examination services throughout the globe. The LCS team is known to provide world class responsive, trusted end-to-end ITSM related services. To learn more about LCS visit our web site, www.loyalistexams.com.


PEOPLECert Group

3 Korai Street
Athens, Attiki Greece 10664
Phone: +30.210.372.9100
Fax: +30.210.372.9101

With more than 3,000,000 exams to date, PEOPLECERT Group offers globally recognized certifications that evaluate know-how and expertise such as ITIL®, IASSC Lean Six Sigma, ICDL and City & Guilds, and a portfolio of certificates for Management Systems Professionals, based on global ISO standards. The company offers web and paper based exams in over 19 languages, through examination systems that are flexible, secure and customized. PEOPLECERT operates worldwide, with more than 100 employees and more than 1,000 associates, through 8,850 examination locations.

Serena Software

1900 Seaport Blvd.
Redwood City CA 94063
Phone: 800.457.3736
Fax: 650.481.3700

Serena Service Manager helps you orchestrate your IT service management (ITSM) processes by leveraging a flexible process management platform at its core. It provides a modern self-service portal and simple yet powerful role-based experience to all service desk users and delivers complete visibility into the status of issues across the service lifecycle through rich reports and dashboards. It also aids with implementing ITIL best practices while providing a foundation that can be extended to streamline other core IT processes. Participate in our HelpDesk Haiku Contest , and you could win an iPad2 or cash!

SolveDirect Service Management, Inc.

440 North Wolfe Road
Sunnyvale CA 94085
Phone: 408.524.1669
Fax: 408.762.2010

SolveDirect is the leading Provider for IT Service Management Integration in the Cloud. Our solutions leverage every aspect of service and support no matter the level of business process complexity. Flexible integration methods bridge service partners, processes and service management systems globally. Due to a real-time overview of all KPIs, service decisions can be optimized and service quality and customer service can be improved continuously. Now, companies can optimize processes across their service chain.


2850 W. Horizon Ridge Parkway
Suite 200
Henderson NV 89052
Phone: 1.888.YURBI.01
Fax: 1.702.974.2704

Introducing Yurbi,
The Complete Business Intelligence Platform.

Yurbi® is a Business Intelligence and Data Integration platform built for the Enterprise but affordable for everyone! The future of BI is access anywhere, ease of use, and lock-tight security to protect your business data. With Yurbi the future is now.

Yurbi is quite simply the fastest, easiest, most secure business intelligence platform available, we’re so confident you’ll love it, your first Yurbi App is free…forever.



213 Burlington Road, Suite 101
Bedford MA 01730
Phone: 781-275-8604
Fax: 781-541-1198

APMG-US is the leader in IT Service Management accreditation. Besides being an Accredited ITIL® Examination Institute, we prepare training organizations to offer courses in ISO/IEC 20000, Service Catalog, CMDB, Change Analyst and Problem Analyst. APMG is also the Accreditor for a full range of internationally recognized best practices in portfolio, program, and project management. We are part of APMG-International, a global organization dedicated to the certification and qualification of knowledge based workers.

ARINC Managed Services

137 Mitchells Chance Road
Edgewater MD 21037
Phone: 410.956.3050
Fax: 410.956.5465

ARINC Managed Services (AMS) is the global IT support and service subsidiary of ARINC Incorporated. AMS provides innovative IT managed services that are customer-focused and competitively priced. AMS services improve equipment reliability, decrease cost by minimizing downtime, and enhance overall operations. For more information, visit the web site at www.arincmanagedservices.com.

BCS, The Chartered Institute for IT

12 Bradford Road
Hingham MA 02043
Phone: 781.749.5749

Our mission as BCS, The Chartered Institute for IT, is to enable the information society. We promote wider social and economic progress through the advancement of information technology science and practice.

Our 70,000 strong membership includes practitioners, businesses, academics and students internationally. We deliver a range of IT training and professional development services for practitioners and employers globally, including a broad portfolio of professional certifications.


700 12th Street NW, Suite 700
Washington DC 20004
Phone: 202.904.2497

At Beyond20, we help organizations transform themselves into powerful, business aligned IT Service Providers. No single solution is right for everyone, so we work with clients to provide a custom blend of solutions in the following areas: ITSM Strategy and Governance, ITIL Process Assessment and Design, ISO/IEC 20000 and CobiT Assessments, Integrated ITSM Platform Implementation, Custom Dashboards and Metrics, ITIL Certification, Cobit and ISO/IEC 20K Training, and Culture Change Workshops including PoleStar ITSM Simulation Events


8825 Stanford Boulevard
Columbia MD 21045
Phone: 410.910.3300
Fax: 410.312.0626

Prepared for the wave of mobile support calls and increased costs that come from activating new mobile devices and tablets? BoxTone’s Enterprise Mobility Management platform is trusted by Service Desks and IT Operations at 350 organizations worldwide to: reduce average first call resolution times to 3 minutes or less; reduce escalations by 70-80%; and keep VIP mobile users happier. Built on ITSM principles, the platform includes Service Desk, Incident Management, Performance Management, Asset Management and Device Management modules.

Cask, LLC

5151 Shoreham Place, Suite 140
San Diego CA 92122
Phone: 858.458.9951
Fax: 858.332.1781

Cask provides hands-on advisory services to help clients throughout the ITSM lifecycle.

Cask utilizes a combination of ITSM frameworks and standards, including ITIL®, CobiT®, CMMI for Services and ISO/IEC 20000 to drive measurable value. Cask has worked with commercial and federal clients to define and implement service catalogs as well as plan for and execute service transition to the cloud.

Cask has offices across the US and is the #57 Inc. 500 Fastest Growing Company, ranked by Consulting Magazine as the #3 Best Small Firm to Work For.

CDC Global Services

2002 Summit Boulevard, Suite 700
Atlanta GA 30319
Phone: 678.680.3040
Fax: 770.351.0036

CDC Global Services provides IT consulting services, including platform-specific services for Microsoft and SAP as well as project management, staff augmentation, managed-help desk solutions and a full range of business process outsourcing offerings. Through partnerships with the industry’s most reputable vendors, we can also provide hardware for data collection and RFID. Our customer-first approach enables us to draw upon a wide range of expert resources to address each customer's unique business needs.

Consulting Portal

2100 Bloor Street West, Suite 201
Toronto, ON Canada M6S 1M7
Phone: 416.539.9836 / 866.609.0677
Fax: 416-539-0243

Consulting-Portal, a software and service company dedicated since 1999 to helping Fortune 500 & mid-size companies by offering a complete array of ITSM services including strategy, assessments, process design, tool customization and ITSM training. In 2009 we launched our ITOptimizer product - a "software as a service" suite that provides ITSM professionals the easiest way to assess, design and govern processes.

Cordaware GmbH Informationslogistik

Derbystrasse 5
Pfaffenhofen Bavaria, Germany 85276
Phone: 49 (0) 700.267329.27

Cordaware specializes in modern information and notification systems for companywide real-time information management. Cordaware bestinformed allows companies of any size to react to events and disruption at once. So, in case of incidents it is possible to send an instant live ticker to all concerned users, to inform them about known errors and the state of problems and incidents.

CrashPlan PROe / Code 42 Software

1 Main Street SE #400
Minneapolis MN 55414
Phone: 612.333.4242

Code 42 Software (established in 2001) is the creator of CrashPlan, CrashPlan PRO and CrashPlan PROe, award-winning onsite, offsite and cloud backup solutions for consumers and businesses. Today we continue to deliver high-performance, easy-to-use solutions that protect the world’s data. CrashPlan PROe provides people-friendly, enterprise-tough backup. Its continuous, cross-platform backup and self-service restores won’t slow you down, either. With CrashPlan you can backup everyone, everywhere.

Fruition Partners

200 S. Wacker, Suite 3100
Chicago IL 60606
Phone: 312.752.4367
Fax: 888.440.2730

Fruition Partners is an elite ITSM focused cloud integration firm with a history of process transformation and practical results. As a preferred partner of ServiceNow for over 3 years, Fruition consultants are highly trained in practical ITIL implementations, ServiceNow automation, and developing highly efficient process designs. The firm’s sustained success with both global Fortune 500 companies and nimble start-ups proves their approach will bring any IT organization towards a proactive and more effectively managed environment.


Panama House, 14 The High Street, Lasswade, Midlothian
Edinburgh, United Kingdom EH18 IND
Phone: 0131.461.3333
Fax: 0131.663.8934

G2G3 is the leading provider of Simulations and Readiness Programs which create enterprise IT organizations that are ready, willing and able to change. G2G3 solutions cut through the complexities traditionally associated with IT to provide clarity and understanding whilst transforming learning into an engaging and high-impact experience.

G2G3 is headquartered in the UK, with partners across the Americas, Europe and Asia Pacific.

iET Solutions, LLC

959 Concord Street
Framingham MA 01701
Phone: 508.270.7000
Fax: 508.416.9008

iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.
With additional modules for ITIL process analysis and optimization, Smartphone accessibility, phone system integration, software asset management, iET Solutions offers the most complete package for continual service improvement. Every business is unique and our solutions are built to work the way you do.

ILX Group

14 Wall Street, 20th Floor
New York City NY 10005
Phone: 212.618.1261
Fax: 212.618.1705

ILX Group are the experts in innovation when providing training solutions for you or your organisation's Project and IT Service Management needs.

Specialists in accredited ITIL and PRINCE2 training solutions, we pride ourselves on delivering your learning experience in an engaging and innovative way, employing the use of the most up-to-date technology to ensure you can learn when ever, and where ever, you need to. So whether you need our consultants to perform a prescriptive 'health-check' across your business, wish to arrange ITIL e-learning for 100's of staff within your company, or simply want to qualify in PRINCE2 yourself, we'll be able to offer a flexible method of learning most suited to you!

For further information please call +1(212)618-1261.

International Institute for Learning, Inc.

110 East 59th Street
New York NY 10022
Phone: 212.758.0177
Fax: 212.755.0777

With operating companies all over the world and clients in more than 150 countries, IIL is a global leader in training, consulting, coaching and customized course development. Our core competencies include: Project, Program and Portfolio Management; Microsoft® Project and Project Server; Business Analysis; Lean Six Sigma; PRINCE2®; ITIL®; Leadership and Interpersonal Skills.
Using our proprietary Many Methods of Learning™, IIL delivers innovative, effective and consistent training solutions through a variety of learning approaches, including Virtual Classroom, Traditional Classroom, Simulation Training, Interactive On-Demand Training and a blended approach. Our roster of international trainers is comprised of elite professionals whose industry experience is enhanced by their practical classroom expertise. To learn more please visit www.iil.com or email Learning@iil.com.


3701 Algonquin Road, Suite 1010
Rolling Meadows IL 60008
Phone: 847.253.1545
Fax: 847.253.1443

With more than 95,000 constituents, ISACA®, a leading global membership association, offers research, certifications and community collaboration. ISACA sponsors international conferences, publishes the ISACA® Journal, develops industry-leading knowledge and practices for information systems and the COBIT® family of frameworks. ISACA administers the globally respected CISA®, CISM®, CGEIT® and CRISC™ designations.

IT Prophets

3030 Woodbridge Lane
Canton GA 30114
Phone: 770.335.1410
Fax: 770.720.1163

A Premier BMC Partner, IT Prophets is a leading provider of Business Service Management Solutions. We help IT organizations do more of what drives the business and less of what doesn’t. Leverage our expertise to reduce cost, lower risk of business disruption, and benefit from an IT infrastructure built to support business growth and flexibility. We deliver results for the most affordable price. Visit us at booth 818.

ITSM Academy

100 West Cypress Creek Road, #890
Fort Lauderdale FL 33309
Phone: 800.872.ITSM (4876)
Fax: 954.206.5565

ITSM Academy’s courseware is all developed in-house, by IT Professionals, for IT Professionals.
ITIL course catalog includes Foundation, Capability, Lifecycle & MALC and is available for delivery in public, corporate, virtual classrooms, and through our Courseware Licensing Program.

ITSM Academy is the only organization licensed to issue IT Service Management Diplomas:
• ITSMP – Change Manager
• ITSMP – Support Manager
• ITSMP – Service Level Manager

ITIL® | Process Design (CPDE) | ISO/IEC 200000 | MOF | ITSM Leadership

Delivered in our classrooms – or yours

itSM Solutions

31 South Talbert Boulevard, #295
Lexington NC 27292
Phone: 401.764.0721
Fax: 401.764.0747

itSM Solutions® LLC is a CSME accredited content development company specializing in the creation of IT Service Management (ITSM) training programs that can be delivered in a classroom, online self-paced classroom or blended classroom using its c-Trainer℠, e-Trainer℠  or b-Trainer℠ content libraries. itSM licenses its content and services direct to enterprises and IT service providers looking to offer co-branded or white label training solutions as part of their ITSM service portfolio.

Kinetic Data

235 E. Sixth Street, Suite 400B
St. Paul MN 55101
Phone: 651-695-8566
Fax: 651-695-8577

Kinetic Data’s business service management and service delivery management applications, help organizations automate key business processes across the enterprise. Our approach reduces the cost of providing services, while improving the customer service experience. Our products are designed to help enhance your organization by delivering tailored services to your customers in a low-risk, configuration-based approach. Our suite consists of four solutions: Kinetic Request bundled with Kinetic Task, Kinetic Survey, Kinetic Calendar and Kinetic Schedule.


187 Wolf Road
Albany NY 12205
Phone: 518.689.3100
Fax: 518.689.3105

Linium Optimize ensures effective IT management across the enterprise, improves operations and enhances IT business efficiency, allocates IT spend and resources based on business priorities, identifies process gaps across silos and automates key processes. Linium’s unparalleled HP product expertise, HP Elite Partnership, world-class service offerings and award winning custom solutions in the HP BTO landscape are a natural choice for clients expecting to maximize value from an infrastructure management investment.

Mobile Reach

2474 Walnut Street, Suite 216
Cary NC 27518
Phone: 919.336.2500
Fax: 919.882.9056

Mobile Reach specializes in extending IT Service Management applications to mobile handhelds including iPhones, iPads, BlackBerrys, Barcode Scanners and RFID readers. Our core technology, Mobile Reach Splitware™, is a scalable mobile platform that supports BMC Remedy, ServiceNow, CA Unicenter, HP Service Center, or various databases like Oracle or SQL. It easily snaps into your ITSM environment, allowing you to securely extend workflows, functionality and data to your mobile workforce, greatly reducing costs and increasing productivity.

Monitor 24-7 Inc.

335 Renfrew Drive, Suite 301
Markham, Ontario Canada L3R 9S9
Phone: 416.410.2716
Fax: 416.352.5191

Monitor 24-7 Inc.’s solution—IncidentMonitor™ has been certified ITIL-compatible for 10 ITIL® V3 processes which are provided FREE OF CHARGE. IncidentMonitor’s unique framework allows you to easily adapt the processes to support your specific ITIL or help desk requirements. As your organization streamlines its processes, IncidentMonitor will be quickly adapted to support your improved processes. Imagine not being tied to budget limitations—you can roll out the next ITIL® process based on your project timelines NOT financial limitations.


737 N. Michigan Ave Suite 1510
Chicago IL 60611
Phone: 866.907.2971
Fax: 312.376.0601

Netop Remote Control provides secure remote management for enterprise environments. Half of Fortune 100 companies trust us for a scalable and secure solution for the support of workstations, servers, embedded systems and mobile devices. Our advanced solutions are designed for remote access in complex environments where security is essential, such as the finance industry and point of sale systems. Our software meets the most stringent requirements of major remote access security standards, such as PCI DSS.

NorthCraft Analytics

7543 Kinsella Ct.
Atlanta GA 30350
Phone: 678.664.ITSM

Northcraft Analytics is the premier provider of Business Intelligence applications for enterprise IT departments. No matter which methodology you have adopted to improve IT and business processes, you will need to measure and improve performance. Our 700 pre-calculated measurements, executive dashboards and ad-hoc analytics environment will help you improve communication to the business and simplify management of your IT processes!

NTR Global

4455 LBJ Freeway, Suite 1080
Dallas TX 75244
Phone: 866.459.2543
Fax: 469.385.1738

Millions of users rely on NTRglobal for its flexible, modular NTR Service Desk and NTRsupport to manage hundreds of thousands of devices. The NTR Cloud integrates seamlessly with MSPs, Enterprise Help Desks and OEM Partners to deliver global IT management, automation, remote access and support services. Data transfer and storage are protected through the extensive NTRglobal SSL network and ISO 27001-certified data centers spanning the Americas, EMEA and Asia Pacific.

PMG Software

4470 Chamblee Dunwoody Road
Suite 380
Atlanta GA 30338
Phone: 770.457.8787
Fax: 770.234.4007

The PMG Service Catalog Suite is the easiest-to-use ITILv3 Service Catalog/Portfolio Management solution on the market. It is the only product that includes all six ITILv3 processes, including Service Request Management/Fulfillment, Financial Management, and SLM capabilities. The Suite includes an Enterprise Content Management System, e-Commerce engine, and Business Process Management engine to drive true cost savings and service automation.

The PMG Service Catalog Suite integrates with BMC Remedy, CA, HP, IBM, Numara, and more.


80 Aberdeen Street, Suite 400
Ottawa ON K1S 5R5
Phone: 613.236.1644
Fax: 866.332.5811

Automate your IT metrics and access them from anywhere! PureShare offers metrics management tools that eliminate the need for reports, manual spreadsheets and slide-ware. PureShare automates the collection of ITSM metrics from data sources inside and outside of a company to provide executives, managers and staff with a direct line to answers in real-time – without the need for static reports. Pre-packaged, best-practice metrics help organizations quickly gain strategic alignment, operational efficiencies and top-to-bottom transparency. PureShare: No Reports – Just Answers.

Quint Academy

1680 Meridian Avenue
Suite 401
Miami Beach FL 33139
Phone: 305.534.9196
Fax: 305.672.0647

As a global leader in IT Management best practices, Quint provides both solution providers, as well as end-user organizations with the latest and best solutions in knowledge transfer and knowledge application for strategy & governance, sourcing and service management. When hiring Quint to fulfill your training needs you can feel confident that your choice for quality and experience will make your education experience a success.


6000 Broken Sound Parkway, 2nd Floor
Boca Raton FL 33487
Phone: 561.886.2400
Fax: 561.886.2499

ScriptLogic Corporation, a wholly owned subsidiary of Quest Software (Nasdaq: QSFT), is a recognized leader in Microsoft Windows systems and security management. Empowering more than 30,000 customers worldwide with the ability to manage the desktop lifecycle, streamline Active Directory management, secure and protect Windows servers, and ease the burden for help desk administrators, ScriptLogic’s award winning solution families can benefit small to enterprise-size organizations in any industry.

Serco Inc.

1818 Library Street, Suite 1000
Reston VA 20190
Phone: 703.939.6000
Fax: 703.939.6001

Serco is a leading provider of professional, technology, and management services focused on the federal government. We advise, define, integrate, and deliver solutions that transform how clients achieve their missions. Our customer-first approach, robust portfolio of services, and global experience enable us to respond with solutions that achieve outcomes with value. Serco Inc. is a wholly-owned subsidiary of Serco Group plc, an international business that helps transform government and public services around the world.

SOTI, Inc.

5155 Spectrum Way
Mississauga, Ontario Canada L4W 5A1
Phone: 905.624.9828
Fax: 905.624.3242

SOTI Inc. develops industry-leading technology that solves the unique challenges of Managing, Supporting, Securing and Tracking remote mobile and desktop computing devices. Organizations across all market verticals rely on SOTI products to achieve their ROI targets by increasing productivity, minimizing downtime and reducing labor costs. Today, over 80,000 customers and 300 local support partners in over 120 countries employ SOTI’s technology to manage hundreds of thousands of mission-critical mobile devices.

StrataCom, Inc.

1316 23rd Street South
Fargo ND 58103
Phone: 877.880.5697
Fax: 701.478.7904

Looking for a complete IT service management tool that will provide a graceful solution to your problems? Allow StrataCom to present the tried and true solution: HP Service Manager. If you currently are an HP Service Manager user, lean on StrataCom as your HP Gold Partner to guide you gracefully through your next project.


3675 Mt. Diablo Blvd.
Suite 200
Lafayette CA 94549
Phone: 925.871.3910
Fax: 925.871.3991

TechExcel's Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment. TechExcel Service Suite unifies the service desk, asset management and customer relationship management functions with a single configuration management database (CMDB) user interface and integrated workflow.


925 North Point Parkway, Suite 100
Alpharetta GA 30005
Phone: 678.624.2489
Fax: 404.442.0470

Technisource, the 2011 HDI Team Excellence Award winner, delivers a wide range of technology solutions, support services and staffing through our national network of more than 48 offices. Our service desk operation currently handles 3.5 million events and 1.5 million users a year and maintains a 97% customer retention rate. In addition to support services, we have over 8,000 experienced consultants and employees who deliver a portfolio of technology services to Fortune 500 corporations, mid-sized companies and small organizations. Check us out online at www.technisource.com.

Thinking Dimensions

4234 Upper Park Drive
Fairfax VA 22030
Phone: 703.865.6700
Fax: 703.865.6701

Thinking Dimensions is the world's leading consultancy in IT Incident Investigation. Our KEPNERandFOURIE™ thinking technologies were developed in response to the growing world-wide need for:

• A flexible and quicker way to cut unnecessary IT costs
• Multiply Productivity of IT teams
• Eliminate downtime while increasing system reliability and uptime by 80%
• Provide a strategy to eliminate recurring incidents and IT problems
• Give your IT staff the incident investigation tools they need to maximize productivity

ThinkITSM Corp.

5405 Eglinton Ave West, Suite 201
Toronto ON M9C 5K6
Phone: 1.866.HUG.ITSM
Fax: 647.259.0695

ThinkITSM provides Consulting and Technology to some of the largest brands in North America. We manufacture tools that help organizations implement practical Service Improvement initiatives.

Our service (ITSMCoach) takes a snapshot of Service Desk performance and baselines key measures.
Led by Industry Experts and Practitioners; we help organizations learn how-to analyze information gathered within their Service Management tools, to inform Service Improvement goal setting and help establish internal changes to meet desired goals.


2601 Blanding Ave., Suite C362
Alameda CA 94501
Phone: 866.708.4759
Fax: 415.520.2226

Third Sky is an IT Service Management (ITSM) full-service provider focused on helping their clients deliver the highest levels of service and support while lowering their total cost of ownership (TCO). Dedicated to providing real-world Service Management solutions, Third Sky's team of professionals combine a deep knowledge of ITSM good practices with extensive practical experience. Third Sky has helped hundreds of companies across all market segments transform their IT organizations into strategic, business-aligned service providers.

Thought Rock

161 Bay Street, Suite 2700
Toronto ON M4L 2L1
Phone: 877.581.3942

Thought Rock is home to the $150 ITIL v3 Foundation Training and Exam bundle where IT professionals can become ITIL certified online anywhere in the world! ThoughtRock.net is the industry’s fastest growing online ITSM community. It is learning, fully loaded with interactive webcasts, videos, eLearning and rich resources featuring content about ITIL and other topics important to IT Service Professionals.


10 Centennial Drive
Peabody MA 01960
Phone: 978-573-2500
Fax: 978-977-0157

TÜV SÜD is one of the largest and oldest certifying bodies worldwide with an extensive experience in systems, products, processes, and people. TÜV SÜD Examination Institute’s globally recognized certifications evaluate competence, know-how, and expertise in the areas of IT Service Management according to ISO/IEC 20000, Information Security according to ISO/IEC 27000, and ITIL®. We provide both paper and online examinations. For more information, visit us at Booth #826 or www.tuvamerica.com.


1130 W. Lake Cook Road, Suite 340
Buffalo Grove IL 60089
Phone: 847.279.3302
Fax: 847.279.3380

UL DQS Inc. provides independent and expert assessments of management systems. Our experienced auditors follow a disciplined process to determine whether individual departments have the right performance metrics in place to drive continuous improvement. They also recommend improvements that can streamline certification—and strengthen the bottom line. IT Services include:
• ISO 20000
• ISO 27000
• BS 25999 – Business Continuity

Windward IT Solutions

2300 Corporate Park Drive, Suite 400
Herndon VA 20171

Windward IT Solutions, is at the forefront of Business Technology Management. With strategic consulting, unparalleled technical expertise and our proven Windward BTM RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

Zenetex, LLC

950 Herndon Parkway, Suite 350
Herndon VA 20170
Phone: 703.547.7827
Fax: 703.935.0508

Zenetex’s involvement in the development of commercially accepted IT practices and standards, combined with 12 years of experience leveraging best practices within government environments, positions us as a subject matter authority on the topics of ITSM practices within Federal organizations. Our approach combines commercial best-practices and our experience with the unique requirements of the Federal Government to deliver synchronized enterprise IT services within multi-vendor environments and to improve the fielding of new capabilities and services.