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IBM is the world’s largest information technology company, and IBM’s service management solutions deliver the visibility, control and automation that customers need to deliver quality service, manage risk and compliance, and maximize return on investments to accelerate business growth.
 
IBM Service Management
 
IBM Service Management solutions can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk by delivering business value. When applied across the IT service life cycle – from business stakeholders to software delivery and operations – service management can help bring IT and business together, to meet business priorities and improve efficiency and effectiveness. Better governance and risk management through service management enables IT to:
• Prioritize projects and align them with business goals. • Deliver development projects on time or ahead of schedule. • Meet or exceed service levels. • Enhance overall service quality to help the business achieve its goals for growth and competitiveness
IBM is uniquely positioned to deliver service management solutions with an integrated, flexible approach.
 
ITIL and IBM
 
Building a service management solution can be difficult. IBM can make ITIL work for you. Examine the benefits of ITIL, coupled with the expertise of IBM.
 
IBM Service Management puts visibility, control and automation into the hands of IT. Organizations around the globe work with IBM to implement IT service management by choosing modular, scalable solutions designed to work with existing operational management products and grow as their organization’s needs expand. A wealth of consulting and implementation services make it easy for organizations to choose the path to service management that makes the most sense for them, and to implement as easily as possible.