ITIL V3 Summit - 11. June 2009.

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About this summit

This one day online event delves deep into how ITIL can enable an organization to adopt processes and technology to enable continued business change and sustainability. The audience will gain insight into a service lifecycle approach – and find out how to start putting v3 theory into practice.
Tags: ITIL, V3, IT Service Management

11 Jun 2009 6:00 pm (45 min)
FEATURED:  ITIL V3 Service Strategy
Presenting: Bill Powell; Service Management Strategy Leader; IBM Global Services
Channel: IT Service Management
Tags: IBM, ITIL, Bill Powell, IT Service Management

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11 Jun 2009 1:00 pm (45 min)
FEATURED:  Keeping Customers Close in a Competitive Global
Presenting: Howard Kendall, Founder & Chairman, Service Desk Institute (SDI)
Channel: IT Service Management
Tags: 'ITIL, 3', 'IT, Service, management'

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11 Jun 2009 7:00 pm (45 min)
FEATURED:  Seven Ways ITIL can Help You in an Economic Down
Presenting: Anthony Orr; Best Practices Director, Educational Services at BMC
Channel: IT Service Management
Tags: Anthony Orr, BMC, ITIL

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12 Jun 2009 12:00 am (45 min)
FEATURED:  Making ITIL Practical: The impact of IT Process
Presenting: Travis Greene, Chief Service Management Strategist at NetIQ
Channel: IT Service Management
Tags: Travis Greene, netiq, ITIL

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11 Jun 2009 9:00 pm (45 min)
FEATURED:  ITIL Version 3 Overview
Presenting: Cassius Downs, Treasurer; itSMF USA Board of Directors
Channel: IT Service Management
Tags: cassius downs, itsmf, ITIL, network edge

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Coming up on this Summit

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