itSMF SEE 2011 Event

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The 5th itSMF SEE Regional Event had a title: KEY ITSM DRIVERS FOR BUSINESS SUCCESS, and covered more than 30 inspiring and thought-provoking sessions, and as such it was the biggest and best-ever IT Service Management programme of seminars, panel discussions and keynotes in South East Europe. PANEL PRESENTATIONS ATTACHED NOW!

 

The 2011 itSMF SEE Event offers to its delegate the following Conference programme, ITSM Knowledge Centre, Round-tables, Panel discussions and keynotes. As such, the event has been assessed by the priSM Institute and Professional Development Review Team and delegates attending the whole programme are awarded 6 Continuous Professional Development (CPD) points. For more details on the priSM assessment and CPD points please see the attached itSMF SEE 2011 Event CPD Point Assessment.

 

KEY ITSM DRIVERS FOR BUSINESS SUCCESS EVENT PROGRAMME:

08:30 REGISTRATION and WELCOME
09:00 OPENING and INTRODUCTION
09:00 Welcoming speech of the Conference Organizer
Milan Živković, itSMF Serbia President
09:10 Welcoming speech of the itSMF International Chairman
David Cannon, International Chairman
09:20   Official Opening of the Conference
Government of Serbia Representative

 
09:30 Panel 1: IT SERVICE MANAGEMENT
09:30 Turning your IT Department into a Strategic Business Advantage Reality
David Cannon, HP ITSM Strategy Director
09:50 Service Design and the Service Catalog
Colin Rudd, itEMS
10:10 Integrated approach for defining ITSM processes and assessing maturity of an organization
Robert Falkowitz, 3CS
10:30 Service Management internal Cloud solution
Milan Glavaski, Euronet CIO
11:00 COFFEE AND EXHIBITION - ITSM EXPO 2011
11:30 Panel 2: ITSM METHODOLOGIES and EDUCATION
11:30 IT is from Flatland, Business is from Spaceland
Mark Smalley, ASL BiSL Foundation
11:50 The People Factor: How to get the most of training and certification investments
Alejandro Debenedet, itSMFI
12:10 priSM Professional Credentialing: What’s in it for You?
Suzanne Van Hove, itSMF US
12:30 Sinking “The Unsinkable” The Murphy law in practice
Dimitar Tsvetkov, HP SEE
13:00 LUNCH AND NETWORKING
14:00 Panel 3: ITSM STANDARDS and GOVERNANCE
14:00 ISO/IEC 20000 The new edition and whay you should be interested
David Clifford, Enterprise-DNA
14:20 ISO20K trends and lessons learned in Asia
Hon P Suen, Head of SA, Hong Kong Jockey Club
14:40 ISO20K Audit approach &Reference Model
Milan Kukrika, Profesor University of Belgrade
15:00 Service as a Service, Cloud and ITIL
Brana Nikolajevic, SolvIT Networks
15:30 COFFEE AND EXHIBITION - ITSM EXPO 2011
15:50 Panel 4: ITSM and KEY BUSINESS DRIVERS
15:50 How IT can contribute to the Bottom Line
Tassos Alefantos, Manager IT Operations at AIA
16:10 Continual Service Improvement – an Practical Approach
William Bello
16:30
NextSense – How to implement a valuable ITSM System with effective Service Desk?
Ana Meskovska / Daniela Gavrilovska
16:50 IT Service Management Implementation Considerations
Beno Orazen, SRC
     
11-17h   ITSM KNOWLEDGE CENTRE
11:00
  ITIL V3 Overview - David Cannon, itSMF International Chairman
14:00   Agile and ITIL - Milan Glavaski, Euronet CIO

15:00
  priSM Credential Scheme and People - Suzanne V Hove, itSMF USA & priSM Institute
16:00   ISO/IEC 20000 Standard - David Clifford, Hon P Suen, Milan Kukrika
11-17h   ITSM ROUND-TABLES
11:00   ITSM Publications and Translations - Robert Falkowitz, 3CS
14:00   itSMF International Panel - International Executive Board (IEB) Directors
15:00   People factor and use of social media in ITSM - Alejandro Debenedet, itSMFI
16:00  

IT is from Flatland, Open forum - Mark Smalley, ASL BiSL Foundation

     
17:20 Closing Remarks
17:30 Conference Close
 
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AttachmentSize
itSMF South East Europe 2011 Conference Brochure.pdf906.91 KB
itSMF SEE 2011 Event CPD Point Assessment.pdf68.68 KB