itSMF UK e-Symposium - Moving your ITIL implementaton forward - What are Your next steps?

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18 Mar '08

Relevant webcasts

Moving Your ITIL® Implementation Forward - What are Your Next Steps?
This seminar discusses if and how companies are beginning to incorporate ITIL® V3 and the service life cycle into their service management strategies. But the introduction of ITIL® V3 was not the only thing that changed during last year. With more and more organizations moving their ITIL® deployment beyond Service Support into the Service Delivery area, the demand for more formal IT Governance and Risk Management processes brought a new focus on COBIT and other frameworks. While at the same time organizations realized it is now time to start deploying rapidly maturing technologies such as CMDB's and process dependency mapping tools. This seminar will enable you to assess the current state of the market and map these to your organizations' strategy and maturity.

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Program

18 Mar '08
Welcome by Moderator

Computerworld, the world's most successful media brand for IT managers, was originally launched in the US in 1969. Since then it has earned a world-class reputation by maintaining a sharp focus on IT management. Today there are 57 editions of Computerworld around the globe serving a combined audience of over 14 million IT professionals.

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(00:01:00s)

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Mike Simons
Mike Simons
Editor
ComputerWorld UK

18 Mar '08
ITIL® V3 - Ten Months Later

Ten months after the official launch, this session looks at how V3 was received by the market and at how companies are beginning to incorporate V3 and the service life cycle into their Service Management Strategy.

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(00:45:00s)

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Sharon Taylor
Sharon Taylor
Chief Architect
ITIL® v3

18 Mar '08
ITIL® V3 Essentials and the Role of a CMDB

This session begins by discussing the basic differences between the V2 and V3 approach to implementing ITIL®. Next it explores whether it is possible (and/or advisable) to extract essential processes from ITIL® V3 without necessarily following the life cycle approach. In addition this session will explain why the CMDB is of Strategic importance to both V2 and V3.

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(00:35:00s)

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Malcolm Fry
Malcolm Fry
Executive Consultant, Author and Industry Expert

18 Mar '08
What Should Configuration do for Change?

Change and configuration management is where typically the rubber of best practices implementations meets the road of day to day change hectic and complexity. This session discusses the experiences of a real life organization in pragmatically managing this daily complexity.

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(00:37:00s)

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Harvey Davison
Harvey Davison
Process Manager
Lloyds TSB

18 Mar '08
IT Governance for the Real World, Mapping Cobit & ITIL®

According to a recent survey of 1500 CIO’s, Business and IT Alignment is still the number one objective for CIO’s globally in 2008. To achieve this there is a growing dependence on COBIT, the IT Governance Framework for metrics, balanced scorecards and focused objective and more often than not this is used together with ITIL®. This session will discuss IT Governance and the recently completed COBIT V4.1 and ITIL® V3 mapping and provide useful tips to accelerate Business and IT Integration.

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(00:40:00s)

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Georges Ataya
Georges Ataya
Professor and Academic Director at Solvay Business School and Managing Partner
ICT Control SA

Robert Stroud
Robert Stroud
VP, ITSM & IT Governance Evangelist
CA

18 Mar '08
Round Table: Sustaining Operational Change with ITIL® and CMDB

During this round table discussion, these leading experts will debate Sustaining Operational Change with ITIL® and CMDB. Are companies beginning to incorporate ITIL® V3 and the service life cycle into their service management strategies? If so, how? As with all sessions, you can ask the panel live questions.

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(00:30:00s)

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Georges Ataya
Georges Ataya
Professor and Academic Director at Solvay Business School and Managing Partner
ICT Control SA

Harvey Davison
Harvey Davison
Process Manager
Lloyds TSB

Malcolm Fry
Malcolm Fry
Executive Consultant, Author and Industry Expert

Robert Stroud
Robert Stroud
VP, ITSM & IT Governance Evangelist
CA

Sharon Taylor
Sharon Taylor
Chief Architect
ITIL® v3