itSMF UK's 21st Conference a resounding success

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itSMF UK has declared its 21st anniversary conference a resounding success, with around 900 delegates, speakers, sponsors and exhibitors gathering at the Novotel London West in Hammersmith for two days of exceptional service management presentations and networking under the banner ITSM12.
 
"It was our third year running in London," said Chief Executive Ben Clacy "And we were extremely pleased with the feedback from attendees, many of whom had travelled from chapters overseas to take part in the event. There was a real focus on practical issues from service management practitioners, and an opportunity to hear from all our special interest groups."
 
IT visionary Simon Wardley opened the programme on the Monday morning, giving the delegates plenty of food for thought. From there the conference divided into six break-out streams, offering attendees the opportunity to concentrate on service management case studies, core ITSM issues, interactive sessions, people issues and CPD, member showcase sessions, or future directions.
 
One now-regular feature on the programme was an interactive plenary discussion, with the audience voting on the burning issues of the day debated by panellists Ken Goff, Theresa Wright,  Jane Humphries, and Don Page, This was followed by presentations from this year's Project of the Year award finalists, Avis Budget Group, the Cooperative Banking Group and Vodafone (for information on the other award finalists and winners, click here).
 
"The Conference provided an excellent opportunity to discuss the challenges and concerns facing our members," said itSMF UK Chairman Colin Rudd, "as so many organisations are trying to provide an improved service with more limited resources. The real value of Conference lies in finding out how other members are tackling similar challenges."
 
Other Conference highlights this year included:

  • A surprise flashmob before the Awards Dinner, courtesy of Best Management Practice
  • An update on the latest Cabinet Office announcements regarding the future of ITIL
  • Presentation of itSMF UK Course Endorsement certificates to Pink Elephant, G2G3, Sysop and HP
  • Our AGM, at which Vernon Lloyd was appointed to the new Board role of Governance and Ethics Director
  • An entertaining and thought-provoking closing plenary from Sarah Winmill of University College, London

"We're very grateful to the 50+ sponsors and exhibitors who supported the Conference," said Clacy, "without whom the event simply would not be possible."
itSMF UK will be moving its annual gathering to the West Midlands next year. ITSM13 takes place at the International Convention Centre on 4th and 5th November 2013.
 
For other conference information, links, blogs and resources, click here.