itSMF USA Webinar: Giving the Gift of Good Practices

in
17/12/2009 19:00
Europe/Belgrade

BrightTALK is delighted to be powering this online event hosted by itSMF USA. Join us to hear live presentations and submit real-time questions to the speakers. All presentations are being recorded so you can download the on-demand archive as well (check out the recorded events tab). Make sure you click the 'confirm attendance' button once you have registered or logged in on the itSMF USA online conference site.
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PROGRAM

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1 PM Eastern itSMF USA Board Member Suzanne Van Hove will open this month's event and moderate our round table discussion.


1:05 PM Eastern Cloud Computing & ITIL V3 Good Practices featuring Valentin Galan
ITIL V3 is a big effort to link the until now, independent worlds of Development and Production. Cloud Computing could be the right approach to make it possible. What is cloud computing? There are different service offerings behind this concept. What is in it for me? We are trying to achieve the goals of IT Efficiency, Cost Control, Quality of Service, Time to Value through different initiatives: New Tools, New Technology, ITIL Best Practices, etc… Could they be combined in a structured way?


1:50 PM Eastern Good Practices for Service Management featuring Gene Kim
Top Process Improvement Lessons Learned at Largest Internet Companies This presentation is based on years focused on lessons from the largest Internet companies, sharing key breakthroughs that led to not only significant increases in stability, but also increases in release throughput and reduction of time required to deploy code, with significantly less effort to detect and correct failures when they occur.


2:35 PM Eastern ITSM + PMO = NWO featuring Robbin Trusty
Austin Energy is combining ITSM and PMBOK frameworks to create a New World Order where SLA-worthy products and services are designed, developed, and delivered. This session focuses on the ITSM Design Processes of Capacity, Availability, Continuity, and Security and their integration with the PMO Knowledge Area of Quality. You will learn the tactical steps Austin Energy has taken to integrate these frameworks and lessons learned in the process.

3:20 PM Eastern Roundtable Discussion featuring this month's guest speakers.

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itSMF USA thanks CA and BrightTALK, without whom these on-line events would not be possible.