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The itSMF Serbia Launch Conference, December 10th 2008. at hotel Hyatt Regency in Belgrade.
 
Supported by:
Platinum Sponsor:
Gold Sponsors:
Logo
 
CONFERENCE PROGRAMME:
 
09:00 - 09:35 Registration and Welcome
09:30 - 10:00 Opening Session and Introduction
 
09:30

Welcoming speech of the Organiser
Milan Živković President, itSMF Serbia

09:40 Welcoming speech of the Platinum Sponsor
Miloš Đurković – General Manager, IBM Serbia
09:45 Welcoming speech of the itSMF International
Keith Aldis - President & CEO, itSMF United Kingdom
09:50

Official openning of the Conference
Government of Serbia - Representative

 
10:00 – 11:15 PANEL 1: itSMF ORGANIZACIJA
 
10:00 itSMF Organisation and USA Chapter Insight
David Cannon - itSMF US President
10:20 itSMF International Web Services Insight
Chris Roberts - Regional Liaison & Web Services Manager itSMF UK
10:40

itSMF Regional Chapters - Overview and perspectives
Simon Žnidar - CIO, Merkur & itSMF Slovenia President

11:00 itSMF Website developement & The fine Art of Drupal
Ian Dickson - Web Design Manager, itSMF UK
 
11:15 – 11:40 Coffee & Networking
11:40 – 13:00 PANEL 2: ITIL BEST PRACTICE
 
11:40 Ten steps to build up a Configuration Management System
Christian F Nissen - Managing Director & Founder CFN People
12:00 Exploiting the ITIL processes for achieving Service Excellence
Declan Galvin - Service Excellence Manager, Siemens
12:20 Change, Release & Configuration Management in practice
Anna Šoškić - Project Manager, Lubrizol US
12:40 Deleviring „New Value" from ICT in an insurance company
Dr Vidan Marković - IT Executive Director, DDOR Novi Sad
 
13:00 – 14:00 LUNCH
14:00 – 15:20 PANEL 3: ITSM SERVICE LIFECYCLE ENVIRONMENT
 
14:00

ITSM - Introducing the Customer Success Index
Barry Goodwin - Vice President Global Customer Management, Oracle

14:20 Holistic Service Lifecycle Management
Ralf Hart - Sales Director CEE & Middle East, FrontRange
14:40 ITSM - IT Service Continuity Management
Milan Kukrika - Professor, University in Belgrade
15:00 Case Study: ITSM Benefits and Challenges for telecom operators
Uroš Milovanović - Head of OSS Department, Telekom Srbija
 
15:20 Coffee & Networking
15:40 - 17:00 PANEL 4: ITSM KEY FACTORS FOR BUSINESS SUCCESS
 
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15:40 IISM in Global Business Environment
Marinko Vukovojac - Principal Consultant, Infosys
16:00 Integrated IT Governance in an ITSM Environment
Graham Coombes - Senior Relationships Manager, CapGemini
16:20 ITSM and Customer Relationship
Jane Curry - IT Director Service Delivery, DHL
16:40 Key Services in the IT Service Management
Miloš Nikolić - IT Services Manager, IBM Srbija
 
17:00 - 17:15 Closing Remarks
17:15 - 18:00 Cocktail & Networking
 
Silver Sponsors:
siemens mds mds
  Konsing logo
Media Partners: