ServiceTalk Winter 2011/12 issue


itSMF Serbia Members can access the digital edition of the latest ServiceTalk under Publications (You have to log in). Non-members - please contact our Membership service for a complimentary copy or read the contents and cover story from the itSMF UK website here - ServiceTalk Winter 12 cover story
Great news for education in IT service management
Sandra Whittleston and Matthew Burrows on the Education Special Interest Group and itSMF UK's commitment and activity in this area
A 'real buzz' at the itSMF UK Annual Conference
Mark Lillycrop provides a round-up of this year's Conference highlights and Award winners
The nine stepping stones to meaningful service strategy
David Bingham's Submission of the Year outlines a workshop-based approach to implementing service strategy
What makes great incident managers... and how best to support them
Steve White from Kepner-Tregoe explores the true value of a rare breed
The IT supplier relationship faces rapid change
Tim Cummins discusses the changing perceptions that are shaping supplier relationship management
The case of the horrible boss and the service culture
Michelle Major-Goldsmith explains how relationships, collaboration and a good dose of CSI can cure the effects of bad managers
Talking to... Mike O'Brien
ServiceTalk interviews the Chair of itSMF UK Central Region to find out what's happening in the heart of the country.
Do unto others...
Matthew Burrows shares some thoughts about the relevance of ethics to the ITSM community
Teaching IT service management in higher education
Sandra Whittleston and Debbie Alexander reflect on the teaching of service management to undergraduates and masters students
The new CIO: are you ready to change role?
Rob Stroud reflects on the mysterious disappearance of the IT department
Plus...  all the latest ITSM and itSMF UK news and views.