itSMF International AGM 2012


This year itSMF International organise its Annual General Meeting (AGM) and Chapter meeting in Stockholm on October 21st, alongside the itSMF Sweden Autumn conference.
These meetings are our chance to define what the next year holds for itSMF on a global level and it could be a key stage in our future development as a movement. The President of itSMF Serbia will attend the AGM and Chapter meeting and invites all members to send their comments and suggestions for improving our work.
Thank you.

itSMF Serbia sponsors the Tango Six visit to Farnborough 2012 AirShow


itSMF Serbia sponsored Tango Six with a hotel accomodation, logistics and transport for the Petar Vojinovic's visit to Farnborough 2012 AirShow. To see Petar's fantastic video reports, read his interesting blogs and smart observations from the largest Air Show in the world, please go to the Tango Six website:

ITIL and ITSM Frameworks


ITIL has been dominating the service management industry and has long exposed the need for IT-to-business alignment. However, many organizations have started looking at the possibilities of using multiple frameworks, methodologies and standards in tandem to better deliver against business and IT issues. Join this summit as experts question the relevancy of ITIL in the changing IT landscape and share their outlook regarding a variety of ITSM frameworks and best practices to improve your organization performance.

BrightTalk Summit - Service Catalog


The service catalog is a key component in IT service management. It is mentioned extensively in ITIL, and is now a requirement for ISO/IEC 20000. Carefully planned and documented ITSM processes are increasingly important in the delivery of higher customer satisfaction, including the definition of services and the creation of a service catalog to support business and culture change. Review the summit line-up and register free to attend here:

BrightTalk Application Management Summit - Free online event

In today's IT landscape, applications are becoming more complex as new technologies and environments such as cloud computing and mobile are being introduced. Managing these applications effectively allows enterprises to understand service health performance and mitigate issues before they impact the business. Join industry experts at this online event at to hear best practices for optimizing application management, no matter the environment, to increase cost-savings and the quality of your service delivery.

ITIL® v3 Foundation ($97,691) at the 4th place in the Top-15 Paying IT Certifications for 2012 says the GlobalKnowledge Report

When the conversation amongst IT professionals turns to IT Certifications, one of their first thoughts is of high salaries – dollar signs dancing in their heads. In the recent completion of GlobalKnowledge annual IT Skills and Salary report, ITIL® v3 Foundation positioned at the 4th place. For more detail about all entries in the most popular IT certifications and their associated pay, please see the attached GlobalKnowledge Top-15 Paying IT Certifications for 2012 Report.

At Your Service - February 2012

Dear itSMF Members, please find the attached February edition of At Your Service.

itSMF Hong Kong 2012 Conference

22/02/2012 09:00
22/02/2012 17:00

itSMF Hong Kong will host our seventh annual conference on 22nd February 2012 with the details below:

ServiceTalk Winter 2011/12 issue


itSMF Serbia Members can access the digital edition of the latest ServiceTalk under Publications (You have to log in). Non-members - please contact our Membership service for a complimentary copy or read the contents and cover story from the itSMF UK website here - ServiceTalk Winter 12 cover story

At Your Service - November 2011 Edition Published


We are pleased to announce the publication of the latest issue of our International Magazine "At Your Service".  Please download and share, contributions for future editions can be sent to

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