BrightTalk Summit: IT Service Management Strategy

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16/03/2011 10:00
16/03/2011 23:00
Europe/Belgrade
Are you thinking strategically about your IT service management initiatives and keeping pace with your peers? This online event will present practical information on the latest IT trends including cloud computing, virtualization, social media, outsourcing, software innovation, and capacity for change. Leading end-users, analysts, association leaders and vendors will provide a balanced view of the service management landscape and help you plan strategically for commercial viability and consistent success.

EXIN's ITSM program for Executive Consultant Managers according to ISO/IEC 20000

Leading international service managers agree that the executive level in EXIN’s ITSM program is a rigorous assessment of top-level IT management skills. IT Professionals who have earned the certificate for Executive Consultant Manager in ITSM according to ISO/IEC 20000 (IS20ECM) have demonstrated they have the competencies to work at the highest levels of an organization, evaluating and implementing complex IT service strategies.
 

itSMF International White Paper Submission Competition

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itSMF International is conducting a competition to find the best white paper submissions from our global community. The goal is to publish these as a volume in the itSMFI fourth quarter of 2010, while individual papers will also be available to download, free to itSMF members. itSMF International is planning to hold this contest every year.
 

Latest Update from itSMF International Chair - David Cannon

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It is a pleasure to introduce myself as chairman of the itSMF international executive board. I am very grateful for the confidence that the chapters have placed in me and my fellow board members. We've just completed our first meeting, and I would like to give an overview of our strategy for this year. Some basic principles: Governance Service Leadership  

itSMF priSM Credentialing Program

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itSMF USA on behalf of itSMF International is launching a worldwide Service Management Credentialing scheme, priSMF, the professional recognition for IT Service Management (priSM®) program!

VMware Webinar: Integrating Virtualization with Capacity Management

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30/03/2010 17:00
Europe/Belgrade
Why should you, and how do you, properly manage the capacity of your VMware Infrastructure? Where do you start, what's most important, and how do you do each activity?

David Cannon appointed as itSMF International Chair

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The new itSMF International Executive Board (IEB) met today in the itSMF UK Offices in England UK, and elected David Cannon as a itSMF International Chair with immediate effect. David Cannon is a former President of the USA Chapter and founding member of the South African Chapter of itSMF. The itSMF IEB members and their allocated Portfolios moving forwards are:   Portfolio Director assigned Chairman David Cannon Vice Chairman Alexander Kist Treasurer Rob Stroud Business Development & Marketing Peter Brooks Chapter Governance & Support Peter Cross Publishing & Translations Marianna Billington Qualifications, Certification & Standards Michael Kum Company Secretary Keith Aldis

Service-now.com ITSM SaaS Demonstration Webinar

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12/01/2010 11:00
Europe/Belgrade
  Join the Service-now.com ITSM SaaS Demonstration Webinar on January 12th, 2010, 11-12 Local time (10-11am GMT).

CA ITIL® Process Maps: Select Your Route to ITIL Success

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ITIL® has become the de facto standard in IT Service Management (ITSM) best practices and the lens through which the value of IT services is viewed and measured. To learn more about the ITIL®, please see the attached CA Service Management Process Maps and white papers or read below.

itSMF Serbia Webinar- Chapter Governance and Business Transformation

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10/12/2009 17:00
Europe/Belgrade
This is the first of the coming itSMF Serbia webinars, to mark one year since the Chapter Launch Conference on the 10th of December 2008. To attend this webcast, please go to the following BrightTalk website (http://www.brighttalk.com/webcasts/7603/attend). The following story on IT V3 Summit is also available to itSMF members in order to raise awareness about IT Service Management in our country.
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