ITIL Version 3 Summit

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ITIL Version 3 Summit, as an online event, delves deep into how the Information Technology Infrastructure Library (ITIL) and empowers an organization to adopt processes and technology for effective IT service management. The audience will gain insight into implementation and management best practices and find out how to start putting ITIL Version 3 theory into practice. To access the following ITIL V3 webcasts please register at www.brighttalk.com. Tags: ITIL, ITSM, Configuration, IT Service Management

itSMF USA Webinar: Giving the Gift of Good Practices

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17/12/2009 19:00
Europe/Belgrade

BrightTALK is delighted to be powering this online event hosted by itSMF USA. Join us to hear live presentations and submit real-time questions to the speakers. All presentations are being recorded so you can download the on-demand archive as well (check out the recorded events tab). Make sure you click the 'confirm attendance' button once you have registered or logged in on the itSMF USA online conference site.
Confirm Attendance

EMA Webinar: How to Take Control of Your Physical and Virtual Data Center: A Holistic Approach to Data Center Automation and Management

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17/12/2009 20:00
Europe/Belgrade
  Free LIVE Webinar  

Axios Webcast: Service Catalog 5 tips by Sharon Taylor

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25/11/2009
Europe/Belgrade
On Demand Webcast Service Catalogue: 5 Top Tips Axios Systems thanks everyone who visited their stand at this year's itSMF Conference - They hope you found the conference both useful and enjoyable. We thought you would be interested in this webcast, in which Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalogue. Guest Speaker: Sharon TaylorSharon Taylor is well known and respected in the ITSM global community. She is the former Chief Architect for ITIL and President of the Aspect Group. Sharon also holds the positions of ITIL V3 Chief Examiner and Chair of the itSMF International.  Topics
  • The benefits of a Service Catalogue
  • The challenges of building a Service Catalogue
  • The pitfalls of Service Catalogue projects
  • Practical tips for success
Watch this free, on demand webcast today!.

itSMF Professional recognition for it Service Management (priSM)

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itSMF USA Announces New Program on behalf of itSMF International: Professional Recognition for IT Service Management (priSM) Enhancing the Service Management industry, one professional at a time, recognizing knowledge,  skills and abilities.

itSMF UK 2009 Conference was a Great Success: Optimising IT Services for Business Success

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09/11/2009 10:00
Europe/Belgrade
    programme   booking offer   sponsorship   awards The itSMF UK Conference hailed a great success… This year’s Conference took place in Birmingham on the 9th and 10th November 2009, it was a great success despite the current economic climate with over 1100 delegates across the two days.

itSMF USA On-line Conference: The People Aspect of IT Governance

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22/10/2009 19:00
Europe/Belgrade


You are invited to attend the itSMF USA On-line Conference The People Aspect of IT Governance, at BrightTALK with 4 interactive Webcasts; LIVE Thursday, October 22nd at 7:00PM CET. For more details and to register for this free online conference, please visit: http://itsmfusa.brighttalk.com

OGC and APMG: ITIL® Software Scheme Goes Live at itSMF Fusion in Dallas

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The Office of Government Commerce (OGC) and its Accreditor The APM Group have confirmed the ITIL Software scheme is now live. Speaking at itSMF Fusion, Richard Pharro, CEO, APM Group said: "We are delighted to launch the ITIL software scheme while we are here in Dallas. We can now confirm that we have a second contracted software assessor so the vendor community has choice in having their products assessed. This means we are able to formally launch the scheme as we have met our requirements for a competitive and open market in the delivery of the assessment services."
 

itSMF officially supports the ISO/IEC 20000 program

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The itSMF UK, EXIN and TÜV SÜD Akademie have reached an agreement on cooperating in the qualification of professionals in IT Service Management according to the international standard ISO/IEC 20000. The agreement involves itSMF recognition of the Foundation certificate of the EXIN/TÜV SÜD Akademie programme as covering the required basic knowledge and understanding of IT Service Management according to ISO/IEC 20000.
 

OGC Best Management Practice ITIL V3 Alignment and Technical White papers

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The UK Office for Government Commerce (OGC) has published several ITIL V3 Alignment and Technical White papers on cross-referencing the ITIL methodology with several IT frameworks (TOGAF, MOF, COBIT) and ISO/IEC 20000 and 27000 standards. The following documents available at http://www.best-management-practice.com provide a number of management paradigms that have proven to be essential for implementing and sharing IT Service Management Best Practice.
 

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