itSMF Serbia Reputation and Social Expectations Survey

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You are invited to complete the itSMF Serbia survey and give your comments on the itSMF Organisation reputation and your expectations, by completing the following questionnaires:
 
itSMF Serbia Reputation measurement: http://www.surveymonkey.com/s.aspx?sm=ZgCKirkAUbHbpDx0O2es9g_3d_3d
itSMF Social Expectations measurement: http://www.surveymonkey.com/s.aspx?sm=EWvso2ANgohiDTMenKUuPw_3d_3d
 

ICCM Webinar: Optimising IT with Business Process Management (BPM)

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06/08/2009 17:00
Europe/Belgrade

Official ITIL v3 Certification for Service Catalogue Webinar with APMG, Pink Elephant, and newScale

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20/07/2009 17:00
20/07/2009 18:00
Europe/Belgrade
Official ITIL v3 Certification for Service Catalogue Webinar with APMG, Pink Elephant, and newScale APMG, Pink Elephant and newScale recently announced the new ITIL v3 Service Catalogue training qualification - approved with independent review by itSMF International.

EXIN Information on the ISO/IEC 20000 Qualification Program

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Thanks to David Clifford, FISM & Managing Director of Pro-Attivo, and EXIN, the Examination Institute for Information Science, please find the following information on ISO/IEC 20000 Qualification Program and the attached ISO/IEC 20000 Brochure.  

itSMF UK Symposium: The Value of Remote Infrastructure Management

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23/07/2009 15:00
23/07/2009 17:00
Europe/Belgrade

The Value of Remote Infrastructure Management
 

Video Report from the 3rd itSMF Regional Conference in Ohrid, May 28-29th 2009

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Here you can watch the video-clips and interviews with some of the presenters at the 3rd itSMF Regional Conference in Ohrid, Republic of Macedonia, held on the 28-29th of May this year. The main topics of this two-day event were: Day-1: IT services: Client Needs vs Business Opportunities. Day-2: ICT Standards

ITIL® Qualifications Scheme Survey

BeeWiser ITIL Introduction On-line course

  • ITIL is the set of recommended practices and consistent processes for IT service management in your company or institution.
  • ITIL reduces effectively the costs of development and management of IT infrastructure and additional support.
  • ITIL delivers transparency to the processes, change implementation in the IT infrastructure.
  • ITIL minimizes the risk of service drop-outs caused by unverified interference in the IT infrastructure.
  • ITIL increases customer satisfaction with offered IT services.

Enterprise Management Associates (EMA) - Free IT Management Resources

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Free IT Management Resources from EMA - In addition to paid subscriber content such as Research Reports and Advisory Notes, the EMA IT Management Research Library offers a wealth of free content to registered users. Check out the latest white papers, Webinars, and Podcasts on a broad range of established and emerging IT management technologies.  Register now !
 

SearchTelecom.com ITIL Reports and Webinars

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The most popular ITIL Reports:

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